Management and Program Analyst
vor 1 Monat
See below for important information regarding this job.
Duties
- Serves as a customer service specialist for the DLA Document Services.
- Markets and sells the full range of product and services offered by Document Services to a diverse and geographically dispersed customer base across all levels of rank and responsibility.
- Schedules and facilitates quarterly program reviews with all customers identified as significant or critical by the Supervisory Customer Relations Specialist.
- Works with the customers to achieve customer requirements and goals without compromising established Document Services business rules.
- Responsible for development of customer Memorandum of Agreement (MOA) up to total value of $100K and receipt of funding for services as requested.
- Researches, analyzes and monitors customer service patterns and potential problems.
- Acts as a customer liaison for EMS business area to ensure customer requirements are met in a timely manner and a quality product is delivered.
- To include the organizations main business area: Equipment Management Solutions (EMS), for office printing devices including leased multifunctional devices, purchases and other specialty services.
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