Digital Client Experience Manager

Vor 5 Tagen

Stuttgart, Deutschland Marsh Vollzeit

Marsh McLennan is seeking candidates for the following position based in our Stuttgart, Frankfurt, Düsseldorf or Warsaw office:

Digital Experience Manager (m/f/d)(Digital Europe)

What can you expect?

The Digital Europe team is responsible for implementing Marsh's Digital Strategy, ensuring a seamless end-to-end digital client experience, and identifying new opportunities for our corporate portfolio. We work with advanced technologies like LLM, global MMC platforms, enabling technologies, and advanced analytics to provide the right risk management tool portfolio to our clients and employees.

What is in it for you?

  • Flexible working hours, mobile working (hybrid model)

  • Competitive salary and attractive benefits package (competitive annual leave, excellent pension contributions, group personal accident insurance, bike leasing, plus a range of flexible benefits, and many more)

  • A-class office in the city center

We will count on you to:

  • Understand markets, competition, and client/colleague requirements in-depth, bridging local and global strategy.

  • Be a champion in the use of digital technology and practices to engender a digital culture mindset across the company.

  • Curate and manage digital content that is compelling, aligned with the group strategy with the necessary customization to cater to local needs.

  • Understand the importance of storytelling and how it contributes to building meaningful connections with business teams and clients.

  • Use, teach, and promote key methodologies, e.g. design thinking and agile methodology.

  • Manage, monitor, and drive platform adoption for key platforms.

  • Deliver value to clients/colleagues while growing the business leveraging digital solutions to unlock innovation and drive productivity, connectivity, and client engagement.

  • Provide client demos, gather firsthand client feedback and work with product teams.

  • Advise on client needs based on market trends and competitive landscape.

  • Engage stakeholders at all levels, building relationships, listening to concerns, and tailoring messaging to resonate with different audiences, ensuring buy-in and commitment.

  • Implement change management strategies that encompass communication plans, stakeholder engagement, training, and risk assessment.

  • Provide insights & prioritize needs regionally, in collaboration with local stakeholders.

What you need to have: 

  • Degree in Information Technology, Insurance, or Business

  • Minimum 2 years of professional experience in a similar job position

  • Excellent command of English, recommended knowledge in any of the following languages: German, Italian, Spanish, or French

  • Critical thinking and problem-solving skills

  • Excellent organizational, interpersonal, and communication skills

  • Strong analytical skills and attention to detail

  • Excellent project management and stakeholder management skills

  • Tech savviness, interest in tech trends, and market development

What makes you stand out:

  • You work closely with countries and value streams to deliver Digital transformation.

  • You apply and adapt complex concepts, creating new models and frameworks.

Are you interested?

Please upload your english application through our online system.

Marsh McLennan is a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. Marsh is a leader in insurance broking and risk management; Guy Carpenter is a leader in providing risk and reinsurance intermediary services; Mercer is a leader in talent, health, retirement and investment consulting; and Oliver Wyman is a leader in management consulting. With annual revenue of $13 billion and approximately 60,000 colleagues worldwide, Marsh McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. The Company is committed to being a responsible corporate citizen and making a positive impact in the communities in which it operates.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy.

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