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Client Service Representative m/w/d Issuing at Fiserv Inc
vor 5 Monaten
Responsibilities
Requisition ID R-10332563
Date posted 03/18/2024
City Nuremberg
Country Germany
Calling all innovators find your future at Fiserv.
Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Service Representative (m/w/d) Issuing
berblick
Als Client Service Representative betreuen Sie unsere Issuing Kunden (Kreditinstitute) vollumfnglich bei tglichen Anfragen, bei der Erstellung und Umsetzung von neuen Produkten oder Service Anforderungen. Sie sind das Sprachrohr des Kunden bei Fiserv und koordinieren eigenstndig die Anfragen und deren Umsetzung. Fr eine lckenlose Betreuung nehmen Sie an der rotierenden Rufbereitschaft teil.
Ihre Aufgaben
Telefonische und schriftliche Beratung und Betreuung von Ihnen zugeordneten Klienten im Tagesgeschft
Bearbeitung von Strungen, gem den mit dem Klienten vereinbarten Prozessen und Systemen
Mitarbeit in von Klienten in Auftrag gegebenen Projekten
Prfung von Prozessen und stetige Aktualisierung von Prozessbeschreibungen
Administrative Ttigkeiten, wie z.B.: Fhren eines Issue Logs, Prfung und Anpassung von Sondervereinbarungen mit Kooperationspartnern, Prfung und Fakturierung von Leistungen fr Kunden
Erfassung und Aufbereitung von Daten fr Client Management, Kooperationspartner und Klienten
Kontrolle und Verbesserung der Prozesse zur Vermeidung von Strungen in Zusammenarbeit mit der IT
Anwendung von Branchenspezifischen Systemen und Programmen
Teilnahme an der rotierenden Rufbereitschaft
Ihr Profil
Was Sie mitbringen sollten
Abgeschlossenes Studium oder kaufmnnische Ausbildung, vorzugsweise bei einer Bank oder Sparkasse
Vorkenntnisse im Bargeldlosen Bezahlverkehr, Schwerpunkt Kreditkartengeschfft, wnschenswert
berdurchschnittliche Kunden- und Serviceorientierung
Gutes technisches Verstndnis, um mageschneiderte Kundenlsungen zu verstehen
Erfahrung aus der Mitarbeit in Projekten
Sehr gute MS-Office Kenntnisse, Grundkenntnisse in SAP wnschenswert
Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
Eigenstndige Planung und Organisation des Arbeitstages sowie Priorisierung der anstehenden Aufgaben des Tagesgeschftes
Das bietet Ihnen Fiserv
Eine herausfordernde, abwechslungsreiche Position und viele spannende Projekte und Aufgaben
Partnerschaftliches Verhalten, Wertschtzung und gegenseitiger Respekt
Jobticket und Jobrad
Interne Karrieremglichkeiten nach Ihren Fhigkeiten und Kenntnissen
Anerkennung fr Flei und groartige Leistungen dank unseres Incentiveprogramms Living Proof
Kostenfreie Firmenkreditkarte mit attraktiven Zusatzleistungen wie z.B. Gruppenunfall- sowie Reisercktrittsversicherung
Betrieblichen Altersvorsorge und Vermgenswirksame Leistungen
Vergnstigungen auf den Kauf von Fiserv-Aktien
Moderner Arbeitsplatz in einer Top-Lage mit sehr guter ffentlicher Verkehrsanbindung
Der Bewerbungsprozess
Bitte bewerbe Dich ausschlielich ber unser Bewerbungsportal mit einem Anschreiben, einem lckenlosen Lebenslauf und relevanten Nachweisen
Innerhalb weniger Tage erhltst Du von uns eine Rckmeldung
Im besten Fall wirst Du zu einem ersten Kennenlernen eingeladen
Ein zweites Gesprch nutzen wir, um gegenseitig offene Fragen zu klren und eine finale Entscheidung treffen zu knnen
Weitere Informationen erhalten Sie bei
Matteo Schmidt
Recruiter
karriere@fiserv.com
Fiserv bewegt Geld und Informationen mit dem Ziel, die Welt zu bewegen. Als einer der fhrenden Anbieter von Zahlungs- und Finanztechnologie verhilft Fiserv seinen Kunden zu erstklassigen Ergebnissen durch Innovation und Exzellenz in Bereichen wie der Kontoverarbeitung und digitalen Lsungen fr Banken, der Verarbeitung von Kartenausstellern, sowie bei Netzwerkdiensten, Zahlungen, E-Commerce und der Cloud-basierten Point-of-Sale-Lsung Clover.
Bereits acht Mal in Folge sind wir Mitglied des S&P-500-Index und des FORTUNE-500 und gehren zu den Worlds Most Admired Companies des FORTUNE Magazins.
Fiserv untersttzt und frdert aktiv die Vielfalt in unserer Belegschaft. Fiserv ist ein Arbeitgeber, der Chancengleichheit bietet. Alle qualifizierten Bewerber*innen werden ohne Rcksicht auf Hautfarbe, Religion, Geschlecht, sexuelle Orientierung, Geschlechtsidentitt, ethnische oder nationale Herkunft sowie Behinderung bei der Einstellung bercksichtigt.
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Thank you for considering employment with Fiserv. Please:
Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
