Working Student Ticket Buyer Support
vor 3 Wochen
About the role: as a Working Student in our Customer Success Team, you will be
Acquiring a comprehensive understanding of the vivenu platform.Communicating with ticket buyers in a professional and friendly manner to effectively resolve inquiries, issues, and concerns to ensure outstanding customer service.Assisting customers with the smooth completion of ticket orders, from event selection to successful payment processing.Handling transaction requests, returns, refunds, and other finance-related concerns.Providing comprehensive and accurate information on events, seating categories, venues, and any special features.Proactively managing customer complaints and issues to ensure a high level of customer satisfaction.Resolving technical issues and assisting with digital ticket requests.Working closely with colleagues and other departments to ensure seamless customer service.
What you need to succeed
Currently enrolled in Bachelor's or Master's degree programIdeally experience in customer support, preferably in ticketing or event managementAbility to solve problems and resolve conflicts effectivelyCustomer-first mentality and willingness to constantly develop yourself furtherFluent negotiation skills in German and EnglishTechnical understanding and ability to support customers using digital platformAbility to work in a team and willingness to collaborate in a dynamic environment
What we offer
At vivenu you get things done and have a true impact on how organizations sell tickets worldwide in a more efficient, independent and liberated way. You are in full chargeNo internal politics. We pride ourselves on hiring brilliant challengers with the ambition to drive real change. vivenuans are forward-thinking people and will get you inspired with their thirst for excellenceWe believe in empowering vivenuans in their development by giving them full ownership and responsibilities in their work and celebrating their winsWe celebrate a culture of rewarding over-performance, promoting quickly and supporting ambitious career pathsHave a look at our mission statement and corporate values here
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