Customer Success Intern

vor 3 Wochen

München, Deutschland rapitag GmbH Vollzeit
Your mission
  • Strategic Relationship Building: Develop and maintain strong, strategic relationships with key stakeholders at client organizations to understand their business goals and ensure rapitag's solutions align with their objectives.
  • Customer Onboarding and Training: Lead the onboarding process for new customers, providing in-depth training sessions to ensure a seamless integration and successful adoption of rapitag's technology.
  • Data Analysis and Insights: Utilize customer usage data to identify trends, measure key performance indicators, and provide actionable insights to both customers and internal teams. Proactively recommend improvements to enhance the customer experience.
  • Customer Advocacy: Act as the voice of the customer within rapitag, advocating for their needs and collaborating with internal teams to prioritize and address customer concerns or feature requests.
  • Renewal Management: Work closely with the sales team to manage customer renewals and expansions. Ensure timely communication with customers regarding contract renewals, upsell opportunities, and additional services.
  • Issue Resolution: Proactively identify and address customer issues or concerns, working closely with technical support and product teams to find prompt and effective solutions.
Your profile
  • Fluency in German and English: Strong proficiency in both languages, with the ability to communicate effectively and build relationships with customers in a bilingual environment.
  • Customer Success Experience: Preferably first experience in a customer success or account management role, preferably in the technology or SaaS industry.
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex concepts clearly and concisely.
  • Analytical Skills: Strong analytical mindset, with the ability to interpret customer data and draw meaningful insights to inform decision-making.
  • Adaptability: Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and customer needs.
  • Team Collaboration: Collaborative spirit with the ability to work effectively across cross-functional teams to ensure customer success.
  • Retail Technology Knowledge (Optional): Familiarity with retail technology concepts and solutions would be a plus, but not mandatory. A genuine interest in learning and understanding these concepts is essential.
Why us?

Join us in shaping the future of retail technology and enjoy the following perks:

  • Be Part of the Core Team: Contribute to a young and dynamic tech start-up with ambitious goals to become a world market leader in safety technology.
  • Recognition and Compensation: Receive an attractive salary, a permanent contract, and the opportunity to shape a growing company from the ground up.
  • Work Flexibility: Enjoy flexible working hours and the option for remote/home office work.
  • Office Location: Work from our office in the heart of Munich (Giesing) with various restaurants within walking distance.
  • Independence: Have the freedom for your ideas, work style, and responsibilities with short decision-making processes.
  • Enjoyment: Access free fruits and beverages in our office, and participate in regular team events.
  • More to Explore: Experience an open, trusting atmosphere, take advantage of professional development opportunities, receive feedback in a collaborative team, and engage with industry experts and digital pioneers.
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