Customer Service Executive

vor 1 Monat


München, Deutschland Bayerisches Staatsministerium für Ernährung, Landwirtschaft, Forsten und Tourismus Vollzeit

Leitung des Teams „Clientnaher Systembetrieb, Netwerkmanagement“In unserer Verantwortung für die gesamte Gesellschaft und den ländlichen Raum wollen wir den Agrar-, Forst- und Ernährungsstandort Bayern für die Zukunft sichern. Zentral sind hierbei die Stärkung der Unternehmer im Wettbewerb sowie die Zukunftsfelder Klima- und Ressourcenschutz, Ernährung, Forschung und Innovation, Diversifizierung, Nachwachsende Rohstoffe und Vermarktung.Im Bayerischen Staatsministerium für Ernährung, Landwirtschaft, Forsten und Tourismus ist zum nächstmöglichen Zeitpunktdie Leitung des Teams „Clientnaher Systembetrieb, Netwerkmanagement“ im CIO2 - Informations- und Kommunikationstechnik, Informationssicherheit – (m/w/d; vergleichbar vierte Qualifikationsebene) unbefristet zu besetzen. Zum Geschäftsbereich des Staatsministeriums für Ernährung, Landwirtschaft, Forsten und Tourismus gehören insgesamt rund 50 Behörden, an denen über ganz Bayern verteilt über IT-Nutzer mit knapp PCs und Laptops arbeiten. Im Referat CIO2 ist ein rund 30-köpfiges Team tätig. Ihre Aufgaben :Es erwarten Sie vielfältige Aufgaben in einem kompetenten und motivierten Team.
Sie leiten das Team im o. g. Aufgabengebiet mit fünf Mitarbeitern.
Sie sorgen für einen reibungslosen Informationsfluss und stellen die Kommunikation im Team und mit externen Partnern sicher.
Sie erstellen und pflegen kontinuierlich IT-Dokumentationen im eigenen Zuständigkeitsbereich auf Basis der BSI-Anforderungen.
Erfahrung in der Leitung eines Teams
Erfahrung in der Leitung von IT-Projekten unterschiedlicher Komplexität sowie dem Einsatz von Projektmanagementmethoden
in den Bereichen Windows-Betriebssysteme, Virtualisierung, Virenschutz, Systems Management, MDM, o. ä.
Breit gefächertes IT-Basiswissen in den Bereichen Betrieb, Support und Fehleranalyse
Kenntnisse im Bereich IT-Sicherheit (z. B. BSI IT-Grundschutz, ISO/IEC-27000-Reihe)
Gute Deutschkenntnisse in Wort und Schrift (Erstellung von Dokumentationen, Kommunikation mit Kunden und Kollegen im Team)
Bei Übernahme in einem Arbeitsverhältnis ist bei Vorliegen der tarifrechtlichen Voraussetzungen eine Eingruppierung nach dem Tarifvertrag für den öffentlichen Dienst der Länder (TV-L) bis Entgeltgruppe 14 vorgesehen
Zulage für die Tätigkeit einer obersten Dienstbehörde (Ministerialzulage)
Flexible Arbeitszeit, gute Vereinbarkeit von Familie und Beruf durch Gleitzeit und Homeoffice
Vergünstigtes MVV- oder DB-Jobticket.


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