Sales Operations Manager
Vor 2 Tagen
The Sales Operations Manager will support the country lead with all aspects of product installation and maintenance in Germany and Austria as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners – including service providers, host partners, technology and product management, and the local business development team. Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Manage the end-to-end installation and maintenance process for Pickup And Return Points.
- Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
- Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed.
- Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
- Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
- Report on daily, weekly, monthly KPIs and projects to senior leadership.
- Relevant experience analyzing data
- Full professional proficiency in written and verbal English and German
Experience in program or operations management, working with hardware and software products.
- Knowledge of SQL, advanced Microsoft Excel
- Six Sigma or Lean certification
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