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SAP Operations Manager
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SAP Operations Manager
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Head of Global Service Development
vor 4 Monaten
Position Full time
Head of SAP
Services (m/f/d)
We are an innovative and modern family business with flat hierarchies and open communication. As Head of SAP Services, you will be at the heart of the Eckes-Granini ONE.IT and be responsible for all Operations and Service Management related to our SAP environment, which forms our IT backend. IT Leadership Team directly reporting to the CIO.
You are leading a cross-country SAP Competence Team of 5 people and will be in charge for all SAP Operations and Service Topics related to SAP AMS, BASIS and 3rd party provider management.
The SAP Operations Management and leading the SAP Competence Team forms the majority of the role and includes areas like the following:
Operations Manager for SAP AMS, BASIS, 3rd party provider
Capacity / Priority Management
Change Request Pipeline Management
Ensure Governance by owning Licence Management, IT Audits, Stakeholder communication, etc.
Leading Global Competence Team
People Management and responsibility for 5 direct reports
Develop the team, collect and strengthen Eckes-Granini specific SAP knowledge in the team
Giving guidance, motivation and direction to the team
Facilitate Technical Projects with the team
Owner of the SAP priorities for the team
Driver of the SAP Tech project roadmap
Overall responsibility on tech projects (either own management or delegation to the team):
System upgrades, System refreshes, SAP GUI / NWBC rollouts
Data retention and archiving
Being in charge of the overall Service Management for the SAP area comprises of topics like the following:
Budget Ownership, CR approval and Invoice Management (Plan vs actual)
Service Manager for AMS, BASIS, 3rd party provider based on SLAs
RFP handling, Service Contract Management, License handling for 3rd parties
Your bring at least 3 - 5 years of experience in a similar position, consulting or inhouse
Solid functional SAP background in at least one of the following modules: Profound understanding of SAP technology, integration and architecture
Strong people management skills: Demonstrated ability to lead and motivate a team, fostering a collaborative and innovative work environment in international and cross-country context
Experience in management of multiple 3rd party providers
Ideally experience in SAP Authorizations, SAP Reporting / Analytics
Strong written and spoken communication skills in English / preferably also German required
Background as SAP Consultant
Project Management skills and practical experience (e.g. PMI, Scrum, Prince 2 Certifications)
Mobile working & home office
Sport and health offers
Company pension scheme
Personnel Development
Onboarding Program
Flat Hierarchies
Job bike
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