Support Account Manager

vor 4 Wochen

Düsseldorf, Deutschland NetApp Deutschland GmbH Vollzeit
Über uns

Title: Support Account Manager (m/f/d)

Location: Düsseldorf, Hamburg

Requisition ID: 127960

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Job Summary

The Support Account Manager plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Please note this is a technical, customer-centric opportunity within our Support organization. This is not a Sales role


As a Support Account Manager, you will utilize your technical competencies, communication, and escalation management skills to provide the highest level of Personalized, Proactive, Preventative and Reactive Enterprise-Class support services in local languages. The Support Account Manager role is critical to the assigned Sales Account Team in furthering the NetApp partner relationship and in helping to increase sales, by coordinating support activities for the account.

Aufgaben

As a Support Account Manager on our customer success team, your responsibilities include:

  • working with NetApp customers and designated Account/Sales Teams,

  • providing expertise in the following areas:

  • Personalized Service

  • Centralized Support Management

  • Customized Proactive Care

Job Requirements

  • Excellent written and verbal communication skills in German and English are mandatory. Any other languages are highly welcome

  • The ability to communicate clearly, both written and verbal, with customers, Sales and Support Center, and act as a professional representative of the NetApp Global Support Organization.

  • Excellent interpersonal communication and customer service skills to collaborate successfully with customers and cross functional teams, influence behavior and drive actions.

  • Escalation management experience is key, and the ability to professionally handle conflicts and to effectively manage customer expectations.

  • Ability to integrate diverse perspectives in critical situations to aid issue resolution.

  • Ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time-management.

  • Highly organized and capable of handling multiple tasks following all tasks through to completion.

  • Technical understanding in Storage and/or Virtualization and/or Network Technology, and the ability to quickly acquire technical knowledge.

Education

  • Typically requires a minimum of 5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree; or equivalent combination of applicable education/training/certifications and relevant years of professional work experience.

  • Work experience in a technical Customer Success role is desired.

  • NetApp and/or Cloud certifications are a plus.

  • The ability and willingness to achieve certification with NetApp and major cloud providers.

Profil

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

  • Support Account Manager

    vor 4 Wochen

    Düsseldorf, Deutschland 83zero Vollzeit

    Support Account Manager (12-Month initial Fixed-Term Contract)Location: Germany (Fully Remote)Company Overview:83zero has partnered with a leading cybersecurity platform offering cutting-edge solutions to protect businesses. Our client is dedicated to advancing digital security and ensuring the safety of critical infrastructure.Role Overview:As a Support...

  • Support Account Manager

    vor 1 Monat

    Düsseldorf, Deutschland NetApp Deutschland GmbH Vollzeit

    Über uns Title: Support Account Manager (m/f/d) Location: Düsseldorf, Hamburg Requisition ID: 127960 About NetApp NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities....

  • Support Account Manager

    vor 1 Monat

    Düsseldorf, Deutschland NetApp Deutschland GmbH Vollzeit

    Über uns Title: Support Account Manager (m/f/d) Location: Düsseldorf, Hamburg Requisition ID: 127960 About NetApp NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities....

  • Support Account Manager

    vor 4 Wochen

    Düsseldorf, Deutschland NetApp Deutschland GmbH Vollzeit

    Über unsTitle: Support Account Manager (m/f/d)Location: Düsseldorf, HamburgRequisition ID: 127960About NetAppNetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business...

  • Support Account Manager

    vor 1 Monat

    Düsseldorf, Deutschland NetApp Deutschland GmbH Vollzeit

    Über unsTitle: Support Account Manager (m/f/d)Location: Düsseldorf, HamburgRequisition ID: 127960About NetAppNetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it...

  • Support Account Manager

    vor 1 Monat

    düsseldorf, Deutschland NetApp Deutschland GmbH Vollzeit

    Über unsTitle: Support Account Manager (m/f/d)Location: Düsseldorf, HamburgRequisition ID: 127960About NetAppNetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it...

  • Support Account Manager

    vor 4 Wochen

    Düsseldorf, Deutschland NetApp Deutschland GmbH Vollzeit

    Über unsTitle: Support Account Manager (m/f/d) Location: Düsseldorf, Hamburg Requisition ID: 127960 About NetApp NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities....

  • Support Account Manager

    vor 1 Monat

    Düsseldorf, Deutschland NetApp Vollzeit

    Title: Support Account Manager - Technical Analyst Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 128167 Job SummaryThe Support Account Manager (SAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross functional teams and the end customer, with the aim to...

  • Account Manager

    vor 6 Monaten

    Düsseldorf, Deutschland Global Blue Vollzeit

    Main duties and responsibilities The holder of this position is responsible for: Delivery of budgeted business targets Delivery of account specific contractual obligations Delivery of new business targets Brick wall accounts against competitors Ensure that all relative information regarding the market and the business trend, be transmitted to the...

  • Media Account Manager

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Zenith Vollzeit

    Job OverviewZenith seeks an experienced Media Account Manager to assist in the day-to-day running of client accounts, including operations, delivery, and strategy across local and global stakeholders.Assist with media planning and coordination across marketsSupport development of media recommendations on a global levelCoordinate media plans between...

  • Account Manager

    vor 4 Wochen

    düsseldorf, Deutschland CHECK24 Vollzeit

    Jobbeschreibung: Als Account Manager bei CHECK24 Vergleichsportal Ferienwohnungen GmbH übernimmst du die Schnittstellenfunktion zwischen Produktmanagement, IT und der Geschäftsführung. Du bist für die Akquise und Unterstützung neuer Partner sowie die enge Betreuung und Weiterentwicklung bestehender Partnerschaften verantwortlich. Deine Aufgaben umfassen...

  • Business Development Account Manager

    vor 1 Monat

    Düsseldorf, Deutschland Euromonitor Vollzeit

    **We require a high level of written and spoken English for this role so please send an English version of your CV to apply for this role**About Euromonitor:Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services;...

  • Dein Weg als Junior Account Manager B2B Sales

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Telefónica Germany Business Sales GmbH Vollzeit

    EinleitungWir suchen eine/n erfahrene/n Junior Account Manager für unsere erfolgreiche Vertriebsmannschaft in Frankfurt und Mannheim.HintergrundTelefónica Germany Business Sales GmbH ist ein führender Anbieter von Mobilfunk- und Festnetzlösungen sowie Unternehmensnetzwerken. Wir sind auf der Suche nach einem/ einer qualifizierten Junior Account Manager,...

  • Strategic Account Growth Manager

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Euromonitor Vollzeit

    About the RoleWe are seeking a highly motivated Business Intelligence Sales Specialist to join our Düsseldorf Sales team.As a Business Intelligence Sales Specialist, you will play a critical role in ensuring timely renewals across your territory and identifying additional revenue streams from an existing account base and prospective clients.Your key...

  • Chemistry Account Manager

    vor 1 Woche

    Düsseldorf, Nordrhein-Westfalen, Deutschland Zeon Europe GmbH Vollzeit

    About Zeon Europe GmbHZEON Corporation is a leading developer and supplier of innovative products, including synthetic elastomers and plastics, focused on the chemistry of the C4/C5 fractions. Our Research & Development Departments continuously seek innovative new products and applications to meet the technical and environmental challenges of an...

  • Strategischer Account Manager für Großunternehmen

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Versatel Deutschland GmbH Vollzeit

    ÜberblickBei Versatel Deutschland GmbH suchen wir einen erfahrenen Strategischen Account Manager, der sich auf die Gewinnung und Pflege von Großkunden im deutschen Markt spezialisiert hat.

  • Account Manager

    vor 3 Wochen

    Düsseldorf, Deutschland Michael Page Vollzeit

    Account Manager (m/w/d) - DienstleistungsvertriebSei der Schlüssel zur beruflichen Erfolgsgeschichte anderer und nutze deine Vertriebstalente im spannenden Bereich des Talentmanagements - Bewirb dich jetzt und gestalte aktiv die Zukunft von hochqualifizierten Fachkräften und Unternehmen mit!

  • Account Executive

    vor 3 Wochen

    Düsseldorf, Deutschland Michael Page Vollzeit

    Account Manager (m/w/d) - DienstleistungsvertriebSei der Schlüssel zur beruflichen Erfolgsgeschichte anderer und nutze deine Vertriebstalente im spannenden Bereich des Talentmanagements - Bewirb dich jetzt und gestalte aktiv die Zukunft von hochqualifizierten Fachkräften und Unternehmen mit!

  • Key Account Manager

    vor 5 Monaten

    Düsseldorf, Deutschland Global Blue Vollzeit

    Achievements of Budget targets management and conduct of contractual negotiations, ensure store level activities are delivered through the Sell-Out team via the Sales Manager, accurate commercial and financial Key Accounts Management, initiating corrective actions if major deviation to plan, handling all activities and decisions with the “grandfather”...

  • Strategic Account Manager

    vor 2 Monaten

    Düsseldorf, Deutschland Qlik Vollzeit

    Description What makes us Qlik? A Gartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We...