head of support Jobs in Berlin

The role and the team As a Head of Customer Support (all genders), you'll turn our Support function into an AI-first, automation-driven team that gives customers fast, accurate and caring help at scale. You'll own the vision, the roadmap and the results, from tNPS to SLA adherence. You'll work closely with Product, Engineering, Customer Success and other...

Für Menschen, die Service nicht verwalten, sondern prägen.Support wird oft unterschätzt.Dabei entscheidet genau dieser Moment darüber, wie sich eine Zusammenarbeit anfühlt. Wenn etwas nicht funktioniert. Wenn eine Frage auftaucht. Wenn ein Hotel einfach jemanden braucht, der zuhört, versteht und eine Lösung findet.Genau dort beginnt unsere Arbeit.Wir...

What we doMerantix Capital is an early-stage AI investor and venture studio backing ambitious AI founders across Europe.Our roots lie in the Merantix Venture Studio, where we have been supporting and building AI-native companies since 2016 - from idea validation and co-founder matching to first customers, team building and follow-on financing. Today, we...

Consultport is a global platform redefining how businesses access top-tier consulting talent. We connect top companies with world-class consultants and digital experts, helping them drive critical initiatives faster, smarter, and more flexibly than ever before. Join us at this growth stage. We’re building the future of consulting, and this is your chance...

Turn Strategy Into Dominance.Emailable is becoming the email intelligence infrastructure layer behind the world's most innovative companies.When inbox placement drops, companies lose revenue.We fix that.Now we’re installing a Head of GTM to turn founder-driven strategy into repeatable enterprise motion.If you want to “run campaigns,” this isn’t your...

Your mission We're looking for a Head of Operations to lead and further professionalise deeploi's operational backbone in Berlin. You own the entire customer lifecycle and lead the teams behind it: Customer Onboarding, Customer Success and IT-Support.Your teams are in place and processes exist; your job is to make them measurably better: clear SLAs, reliable...

Expertise in GDPR/CCPA/global privacy laws04CIPP/E or similar certification05Experience in SaaS/tech/AI companiesHead of PrivacyAbout PerkPerk (formerly TravelPerk) is an intelligent platform transforming the future of travel and spend management. We empower over 10,000 companies worldwide, including industry leaders like Wise and On Running, by automating...

We are looking for a creative and performance-driven Head of Marketing (f/m/d) . Remote-work possible. This position will challenge your ability to position and grow a fast-pacing direct-to-consumer brand for sustainable fine jewelry and related services. You will be responsible for overseeing all aspects of growing our brand, constantly improving our...

Job DescriptionÜber uns: Zenjob ist eine KI-gestützte Plattform für flexible Personallösungen, die seit 2015 Unternehmen und temporäre Arbeitskräfte effizient miteinander verbindet.Im Folgenden finden Sie Informationen über die Anforderungen der Stelle, die erwartete Erfahrung des Bewerbers und die dazugehörigen Qualifikationen.Unternehmen buchen...

Your missionWe’re looking for a Head of Operations to lead and further professionalise deeploi’s operational backbone in Berlin.You own the entire customer lifecycle and lead the teams behind it: Customer Onboarding, Customer Success and IT-Support. Your teams are in place and processes exist; your job is to make them measurably better: clear SLAs,...

About the Role Lead the go-to-market strategy and build a high-performing sales organization at an early-stage AI customer service software company. You will guide the team's growth, own sales performance, and partner across the business to support the company's next phase of expansion. What You'll Do • Build and scale the sales team, establishing hiring...

Head of Product (m/f/d) | Berlin | Full-Time Location: Berlin, Germany (office first) Start date: As soon as possible Company: Venture-backed AI startup, early stage About the Company We’re a fast-growing AI company building agents for complex, high-stakes enterprise workflows in public procurement, one of Europe’s largest and least digitised...

IntroAls Head of Legal & Policy gestaltest du bei HateAid unsere rechtliche und politische Arbeit für ein Internet, in dem die Rechte aller Menschen geschützt werden. Du setzt dich dafür ein, dass Betroffene digitaler Gewalt Zugang zum Recht erhalten und ihre Perspektive im politischen Diskurs Gehör findet – auch gegenüber den großen...

Pricing and monetisation sits at the centre of SumUp's commercial engine, shaping how millions of small businesses choose and buy our products, and how we capture value from every product we build. This is a rare opportunity to build senior ownership of pricing to design the operating model, governance and tooling that turn pricing into a repeatable engine...

Deine Mission Mit der Übernahme von Doc Cirrus ist ETERNO zum grössten Anbieter cloudbasierter Praxissoftware in Deutschland geworden. Unterstützt von Verdane, einem der führenden europäischen Wachstumsinvestoren, verfolgen wir eine klare Vision: Wir wollen das Betriebssystem der Zukunft für das ambulante Gesundheitswesen schaffen – mit einer...

This isn’t your regular job. Almedia is a place where those who want to push harder can accelerate their careers faster than anywhere else. We’re aiming to become Germany’s second bootstrapped unicorn. Almedia is already Europe’s #3 fastest-growing company in 2025 (FT1000). We are building the future of marketing by rewarding our community of over 70...

We're hiring a Head of Growth Marketing to build the next chapter of growth at ChurchDesk. This is a specialist role: you have deep, hands-on expertise in growth marketing — acquisition, activation, retention, and the experimentation discipline that connects them — and you know how to run that engine inside a trust-driven, considered-purchase market....

WhyBrilliant is sourcing applicants for this role on behalf of an agile, fast-growing Berlin-based green energy tech startup.The company's identity may stay confidential until first contact.Atlas, our AI Recruiter, is running this search and will pick the best candidates from Nova's network. The next step is to speak to Nova.The RoleJob Title: Head of Energy...

ITM is at the forefront of the green hydrogen industry, designing and manufacturing cutting-edge PEM electrolysers that are instrumental in global decarbonisation efforts. With over two decades of scientific expertise, we’ve established ourselves as industry leaders in clean energy technology. Our Journey and Growth As pioneers in green hydrogen...

Position PurposeThe Head of API Procurement plays a key leadership role in shaping Zentiva’s global sourcing strategy for Active Pharmaceutical Ingredients (APIs) and Key Starting Materials (KSMs). This role ensures security of supply, cost competitiveness, and strong supplier partnerships while supporting the company’s growth, profitability, and...