IT Student Assistant

vor 6 Monaten


Bonn, Deutschland FLOCERT Vollzeit


  

 


Fair global trade everyone can believe in


FLOCERT is a leading global certification body. Besides providing sole certification to , we also offer an array of services to support companies in sourcing on Fairtrade principles, where no Fairtrade Standard applies.

Founded in 2003, FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small producers to internationally recognised brands, in order to promote fairness in global trade. Our accreditation as a Social Enterprise demonstrates our commitment to social business values.


  FLOCERT is looking for 
 

IT Student Assistant (m/f/div) 

Job Share:   Part-time (20 hours per week) – limited for 12 months
Location: FLOCERT GmbH Headquarter Bonn, Germany 
The office language is English.
Salary & benefits package:  Collective Bargain Agreement Groß- & Außenhandel NRW, Level II for Student Assistants
Start date:  1 June 2023 or as soon as possible

Description

The IT team at FLOCERT GmbH is looking for an enthusiastic and service-oriented person who is interested in working in an international environment.
 
Flexibility and varied experience in IT troubleshooting are essential assets on this position. The person will be part of a small, dynamic international team, which is responsible for the ICT infrastructure of all business processes within FLOCERT connected to the Fairtrade certification.

Your responsibilities

  • Dispatch helpline tickets and solve 1st level incidents and service requests
  • Printer maintenance (e.g., exchange printer cartridge)
  • Instruct users on correct and efficient use of FLOCERT IT systems
  • Support to fix laptop problems
  • Support ground floor conference equipment users
  • Communicate with users face-to-face, over the phone, via Skype or via MS Teams to help set-up ICT related systems or resolve issues
  • Help to setup workplaces for new employees
  • Help to install and configure computer hardware operating systems and applications
  • Help Bonn employees when moving offices inside the building
  • Coordinate hardware replacements and peripheral devices



Your qualifications, experience and skills

  • Officially enrolled (certificate of matriculation) at university in any discipline
  • Fluency in English, both spoken and written
  • First experience with Microsoft operating systems, both server and desktop
  • Further knowledge of Linux, mobile device management / telephony systems, MS Azure Active Directory, IT user support and ticketing systems would be an asset
  • ITIL knowledge (problem and incident management processes) would be an advantage
  • Team player with excellent interpersonal and organisational skills
  • Pro-active, hardworking, and reliable individual and workstyle
  • Excellent communication skills, flexible, experience in dealing with different cultures
  • Strong dedication towards customer service
  • Motivation for Fairtrade

What we offer
  • International work environment
  • Company culture of dialogue and respect
  • Onboarding and welcome management
  • Open-minded and value-driven colleagues living our mission
  • Remote work and flexible working hours
  • Good public transport connection, free of charge company parking spaces (for bikes as well as other vehicles)
  • Attractive benefit package, e.g.: holiday bonus, 13th salary and more
  • Opportunities to make a meaningful impact
  • Learning and development opportunities
  • Chance for motivated staff to grow


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