Global Business Support

About Us

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales of € 4.7 billion in the 2023 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise – always inspiring more…

Your Role

 This role encompasses business support to the Global Account Director (GAD) within the Global Key Account (GKA) team, ensuring seamless communication and operational efficiency.

Support Growth Plans: Assist the GAD in executing and delivering aggressive growth strategies. Pricing Management: Implement and manage agreed pricing agreements on a daily basis. Project Management: Implement and oversee PACE projects daily, including sample orders, documentation, status reviews, customer communications, and proactive follow-ups. KAM Development Plans: Support the development and execution of Key Account Management (KAM) development plans and innovation presentations. Client Communication: Manage client interactions via email, telephone, and in-person as needed, addressing requests for samples, pricing, specifications, and other essential information. Reporting: Assist the GAD in producing monthly reports from the Enterprise Information System (EIS) on sales, budgets, forecasts, and pricing for regional and global markets, along with other GKA support tasks. Cross-Functional Collaboration: Collaborate closely with sales, consumer insights, supply chain, category, and technical teams to ensure flawless project execution and alignment with customer requirements. Performance Assessment: Support the GAD in evaluating the performance of the standard product portfolio, identifying improvement areas based on KPIs, and maintaining an effective product database. Project Monitoring: Oversee customer projects to ensure quality expectations and timelines are met, following up on results with the sales team. Regulatory Communication: Implement and manage “Document Requests” with regulatory departments and communicate results to customers.

About You

Educational Background:  A degree in Business Administration, Marketing, Sales, Supply Chain Management, or a related field is preferred.; technical background is a plus. Proven experience with national and international accounts in sales, marketing, or category management, relevant to the role or customer service. Communication Skills: Excellent verbal and written communication abilities to convey information clearly and concisely. Organizational Skills: Strong organizational capabilities with the ability to plan workload effectively to meet tight deadlines. Technical Proficiency: Proficient in Microsoft Office (advanced Excel) and Symrise systems (EIS, PACE, SAP, SYMCOM). Teamwork: Strong team player with effective collaboration skills. Negotiation Skills: Strong negotiation capabilities Fluency in both English and German is required.

Our Offer

Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in the focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

Come join us and embark on a fascinating journey with Symrise.

If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.

---