Program Manager

vor 5 Monaten

Munich, Deutschland Amazon EU SARL (Germany Branch) Vollzeit
The EU Credit Business Operations team looks after the Credit payment products operations to ensure Amazon customers have the best customer experience when they use these payment products, which are offered in collaboration with external financial partners.

We are seeking a hands-on, multi-talented high-performing, customer obsessed and data driven Program Manager for our Credit Business Operations team. Program Managers in the EU Credit Business Operations team are responsible for managing both “run-the business” tasks as well as existing programs, projects and finally deliver strategic business goals.

Essential to this role is the ability to multitask in an environment of numerous demands, as well as maintain the highest standards with our internal stakeholders and external partners. Applicants will be expected to be in charge of cross functional projects, identify customers pain points, address issues, provide process improvements, develop internal documentation, and contribute to a great team environment. Applicants should have a clear, communicative presence in person and in writing, and have the discretion to make business judgement on a daily basis. This position has a significant impact on the experience of our customers and our partners, and is an excellent opportunity to learn and grow in an exciting and fast-paced environment.

High level of English and German language (C1) is required.

Key job responsibilities
- Facilitating relationships with third party partners and internal customers
- Drive projects to improve customer pain points within the larger Payments organization and with businesses / services across Amazon
- Identifying operational gaps and proposing operational requirements for new projects
- Resolving customer impacting issues
- Partnering with internal teams to support new payment products or functionality post launch
- Developing metrics for assessing performance and trends
- Conducting dive deeps in all areas of your product responsibilities
- Demonstrating significant annual efficiency improvements

About the team
The EU Credit Business Operations is responsible for multiple functions involving internal stakeholders (i.e. Product, Marketing, Legal, Engineering, Customer Service) and our external financial partners. These include “run-the-business” functions such as managing customers or technical escalations, internal business reviews and partner relationship management. EU Credit Business Operations team also focuses on reducing friction on the customers journey and improving the credit customers experience, working backwards from customers. Within the team, we seek continuous improvement through standardization of processes, automation and elimination of repetitive tasks to build strong and sustainable processes. We ensure scalability of the business and higher customer satisfaction.

BASIC QUALIFICATIONS

- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working cross functionally with tech and non-tech teams
- Fluent level of English and German language (C1)

PREFERRED QUALIFICATIONS

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements
- Experience in complex problem solving, and working in a tight schedule environment
- Experience implementing repeatable processes and driving automation or standardization

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