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![VertiGIS GmbH](https://media.trabajo.org/img/noimg.jpg)
Support Engineer
vor 4 Monaten
Make Connections – Build Solutions
Die VertiGIS Unternehmensgruppe ist ein führender Anbieter von innovativen Softwarelösungen in den Bereichen Geoinformationssysteme (GIS), Facility Management (CAFM) und Telekommunikation (Telco). Unsere Software hilft Unternehmen, Behörden sowie Versorgungs- und Entsorgungsunternehmen bei der fundierten Analyse ihrer räumlichen Informationen, um zukunftsweisende Entscheidungen zu treffen.
Die Geschäftseinheit Land Management ist für die Entwicklung, Wartung und den Support unserer erfolgreichen Softwareprodukte 3A und DAVID verantwortlich. Aktuell arbeiten unsere Teams an einer neuen cloudbasierten Produktgeneration namens „VertiGIS Land Management“.
Zur Verstärkung des Teams „Produkt-Support“ suchen wir eine/n Support Engineer (m/w/x) der zusammen mit dem Support-Team die gemeldeten Problemstellungen unserer Kunden annimmt, analysiert und Lösungsoptionen erarbeitet.
Die Aufgaben der Stelle
- 1st und 2nd level Support für unsere Kunden an der Hotline
- Qualifizierte Annahme und Bewertung von Problemmeldungen
- Unterstützung der Kunden bei Problemlösungen
- Eigenständige Erarbeitung praxisorientierter Lösungen
- Aufbereitung der Problemfälle zur Weitergabe an die zuständigen Fachabteilungen
- Kenntnisse in einem der Bereiche Geowissenschaften, Geoinformatik, Geomatik (idealerweise erworben durch ein Studium)
- Ausgeprägtes analytisches Denkvermögen
- Selbstständige, lösungsorientierte Arbeitsweise
- Ausgesprochen hohes Qualitätsbewusstsein
- Hohes Maß an Service- und Kundenorientierung
- Sehr gute Deutsch- und gute Englisch-Kenntnisse
- Von Vorteil:
- Kenntnisse im Bereich des Landmanagement, insbesondere in Bezug auf das staatliche und kommunale Liegenschaftskataster in Deutschland
- Grundverständnis von IT-Infrastrukturen oder der Programmierung
- Kenntnisse in Datenbank- und Esri ArcGIS-Technologien
Unsere Rahmenbedingungen
- 30 Tage Urlaub
- Flexible Arbeitszeit durch Gleitzeit
- Home-Office Regelung
- Firmenlaptop
- Mitarbeiterentwicklung und Training
- Internationales Arbeitsumfeld
- KiTa-Zuschuss
Die Stelle ist zu besetzen an einem der folgenden Standorte in Deutschland (Hybrides Arbeiten möglich):
Berlin - Eichenstraße 3b, 12435 Berlin
Bonn - Mallwitzstraße 1-3, 53177 Bonn
Hamburg - Wendenstraße 8-12, 20097 Hamburg
München - Carl-Wery-Straße 22, 81739 München