Technical Service Product Manager

vor 3 Monaten


Hamburg, Deutschland Olympus Vollzeit

Ihre Aufgaben

- Manage the servicing of Infection Prevention (IP) products from technical point-of-view throughout the entire service lifecycle – from launches via modifications to end-of-life – across Europe, Middle East & Africa (EMEA)
- Define the technical standard for service activities in line with the requirements from legal manufacturer of IP products
- Closely interact/collaborate with the Field Service organization across EMEA that performs the service activities at the customers’ site (e.g., preventives inspections/maintenance, repairs)
- Understand the challenges of both, legal manufacturers who define the requirements for service activities as well as Field Service Technicians who perform the service activities, and strive for pragmatic & service-oriented solutions for customers
- Cooperate with regional leads from the Field Service organization, leverage local initiatives and drive expansion of service activities (e.g., hygiene services)
- Monitor the performance & quality of IP products in the market and share insights with legal manufacturers to foster continuous improvement

Ihre Qualifikationen

- Successfully completed studies in Engineering, Natural Sciences, Business Administration or similar with technical focus
- Minimum 3 years of relevant professional experience, ideally in service-oriented business areas
- Analytical thinking & structured decision-making
- Strong communication and effective collaboration skills with a sense for stakeholder management
- Customer/service oriented mindset & empathetic being
- Proactive behavior & intrinsic drive for own responsibilities
- Experience in international & cross-cultural collaboration
- Fluent in English (written & spoken)
- Motivation to further grow with a leading manufacturer & service provider of medical products
- Product knowledge on IP products is a benefit, but not required

Ihre Vorteile

-Flexible working hours, remote work possible (up to 60%)
-30 days of holidays per year
-Modern office and an inspiring working environment
-Employee restaurant with live cooking and healthy food (subsidized)
-Public transport ticket (100 % subsidized) or free parking space
-Company sport groups and an inhouse company gym
-Employee Assistance Program to support your health, mental and emotional well-being
-A comprehensive company pension scheme
-Company medical officer and vaccination offers
-Childcare through our ‘Buttje&Deern’ partner
-Bike leasing


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