Optical & Ethernet Network Engineer

vor 4 Wochen

Düsseldorf, Deutschland Colt Technology Services Vollzeit

To work within a team of highly experienced customer supporting engineers, with full responsibility for resolving customer faults and problems occurring on Colt’s Ethernet & Optical products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners.

Key accountabilities

• Proactively monitor, troubleshoot, diagnose and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support
• Very good knowledge or experience with Optical and Ethernet based networks is an advantage
• Extensive knowledge of customer specific networks and services
• Provide a professional interface to customers as a single point of contact for all their issues
• Establish and maintain working relationships with key partners and vendors
• Manage and co-ordinate tasks with field service or 3rd level support
• Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system
• Resolve or escalate faults in accordance with product SLAs
• Identify, plan and implement solutions to recurring problems in Optical and Ethernet networks
• Generate technical reports for customers on request
• Technically managing software upgrades in coordination with the involved vendors and Colt teams

Role requirements
Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to the following
• Excellent understanding / working experience of MSP, Ethernet, DWDM systems: Implementation, commissioning, maintenance, diagnostics and troubleshooting
• Experience with network management via GUI and CLI
• Experience with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel
• Experience working in a telecom/IT helpdesk environment, as well as experience working with global network providers, NOC and field support operations teams
• Experience of working in a team environment with full responsibility for troubleshooting. With a high willingness to take ownership, coordinate with internal and external teams and lead to a satisfactory conclusion
• Excellent customer and service oriented communication skills, written and verbal
• Ability to learn and implement technical information quickly and make decisions quickly and efficiently
• Team spirit
• German (fluent, at least C1)
• English (communicative level, at least B1)

Desirable 
• Experience with Layer 3 services and technologies
• Understanding of IP fundamentals and various protocols, working experience with the implementation, diagnosis and troubleshooting of IP, MPLS and VPN solutions in a pan-European network
• Experience with ITIL

Skills/ Qualifications

Fluent in German and English is a must. A logical approach to fault finding and troubleshooting. Ability to control and co-ordinate complex technical situations in a calm and professional manner. Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology. Customer focused a

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