Optical & Ethernet Network Engineer (m/f/d)

vor 2 Monaten

Düsseldorf, Deutschland Colt Vollzeit

Job id:  34860

Job location:  Frankfurt, DE Hannover, DE DE DE Stuttgart, DE Dusseldorf, DE DE Berlin, DE

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Short Description

Supports the execution of network operations and services including network surveillance, problem management, incident resolution and customer service assurance

Job Description

Role purpose
To work within a team of highly experienced customer supporting engineers, with full responsibility for resolving customer faults and problems occurring on Colt’s Ethernet & Optical products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners.

Key accountabilities
  • Proactively monitor, troubleshoot, diagnose and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support
  • Very good knowledge or experience with Optical and Ethernet based networks is an advantage
  • Extensive knowledge of customer specific networks and services
  • Provide a professional interface to customers as a single point of contact for all their issues
  • Establish and maintain working relationships with key partners and vendors
  • Manage and co-ordinate tasks with field service or 3rd level support
  • Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system
  • Resolve or escalate faults in accordance with product SLAs
  • Identify, plan and implement solutions to recurring problems in Optical and Ethernet networks
  • Generate technical reports for customers on request
  • Technically managing software upgrades in coordination with the involved vendors and Colt teams
Role requirements

Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to the following

  • Excellent understanding / working experience of MSP, Ethernet, DWDM systems: Implementation, commissioning, maintenance, diagnostics and troubleshooting
  • Experience with network management via GUI and CLI
  • Experience with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel
  • Experience working in a telecom/IT helpdesk environment, as well as experience working with global network providers, NOC and field support operations teams
  • Experience of working in a team environment with full responsibility for troubleshooting. With a high willingness to take ownership, coordinate with internal and external teams and lead to a satisfactory conclusion
  • Excellent customer and service oriented communication skills, written and verbal
  • Ability to learn and implement technical information quickly and make decisions quickly and efficiently
  • Team spirit
  • German (fluent, at least C1)
  • English (communicative level, at least B1)

Desirable 

  • Experience with Layer 3 services and technologies
  • Understanding of IP fundamentals and various protocols, working experience with the implementation, diagnosis and troubleshooting of IP, MPLS and VPN solutions in a pan-European network
  • Experience with ITIL
Skills/ Qualifications
  • Fluent in German and English is a must.
  • A logical approach to fault finding and troubleshooting.
  • Ability to control and co-ordinate complex technical situations in a calm and professional manner.
  • Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
  • Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers.
  • Formal IT qualification such as CCNP, CCSP, CCNA, CompTIA Network+ etc.
Education

A bachelor’s or master’s degree in Business, IT, Computer Science, Telecommunications or a relevant field

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Pension and insurance options
  • Access to a virtual business school for on-going learning
  • Business mentoring
  • Discounts with local hospitality and retail providers

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace

  • Optical & Ethernet Network Engineer

    vor 4 Wochen

    Düsseldorf, Deutschland Colt Technology Services Vollzeit

    To work within a team of highly experienced customer supporting engineers, with full responsibility for resolving customer faults and problems occurring on Colt’s Ethernet & Optical products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners. Key accountabilities •...

  • SDN & Packet Network Engineer

    vor 4 Monaten

    Düsseldorf, Deutschland Colt Technology Services Vollzeit

    To work within a team of highly experienced customer supporting engineers, with full responsibility for resolving customer faults and problems occurring on Colt’s Packet and SDN products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners. Key accountabilities ...

  • Senior Network Engineer

    Vor 5 Tagen

    Düsseldorf, Deutschland Amadeus Fire AG Vollzeit

    Für ein international agierendes Unternehmen mit Sitz in Düsseldorf suchen wir im Rahmen der Personalvermittlung einen Senior Network Engineer (m/w/d). In dieser spannenden Position sind Sie für den Aufbau, die Optimierung und das Management globaler Netzwerkinfrastrukturen verantwortlich. Wenn Sie eine Leidenschaft für internationale IT-Projekte und...

  • Network Systems Engineer

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Rakuten Symphony Vollzeit

    About Rakuten SymphonyRakuten Symphony is a leading provider of global B2B services for the mobile telco industry, enabling next-generation, cloud-based, international mobile services.We leverage the technology that powered Japan's newest mobile network to deliver cutting-edge solutions worldwide.About the RoleAs an IP/Transport Engineer, you will oversee...

  • (Senior) Network Engineer

    vor 2 Wochen

    Düsseldorf, Deutschland Michael Page Vollzeit

    (Senior) Network Engineer (m/w/d)Spannende Projekte (inhouse) rundum eine im Cisco-Netzwerkinfrastru...

  • (Senior) Network Engineer

    vor 2 Wochen

    Düsseldorf, Deutschland Michael Page Vollzeit

    (Senior) Network Engineer (m/w/d)Spannende Projekte (inhouse) rundum eine im Cisco-Netzwerkinfrastru...

  • Network System Administrator F-35

    vor 1 Monat

    Düsseldorf, Deutschland Rheinmetall Aviation Services GmbH Vollzeit

    **Network System Administrator F-35 (M/F/d)** **Rheinmetall Aviation Services GmbH in Düsseldorf, Bremen, Weeze** - Rheinmetall - / - **Network System Administrator F-35 (M/F/d)** - Ref.Nr.: - **DE11627** - Schedule type: - **Full Time** - Contract Type: - **Permanent Position** WHAT WE ARE LOOKING FOR Rheinmetall Aviation Services GmbH (RAS) is ready...

  • Senior Network Engineer/Netzwerkarchitect

    vor 2 Wochen

    Düsseldorf, Deutschland Michael Page Vollzeit

    Senior Network Engineer/Netzwerkarchitect (m/w/d)Werde Netzwerkspezialist bei einer großen deutschen...

  • (Senior) Network Engineer

    vor 3 Wochen

    düsseldorf, Deutschland Michael Page Vollzeit

    (Senior) Network Engineer (m/w/d)Spannende Projekte (inhouse) rundum eine im Cisco-Netzwerkinfrastruktur (inkl. Cloud Journey) für ein IT-Unternehmen.KundendetailsHersteller von Netzwerkkomponenten, sowie Anbieter von Services im Bereich Cybersicherheit.StellenbeschreibungPlanung & Weiterent...

  • Senior Network Engineer

    Vor 4 Tagen

    Düsseldorf, Deutschland Amadeus Fire AG Vollzeit

    Für ein international agierendes Unternehmen mit Sitz in Düsseldorf suchen wir im Rahmen der Personalvermittlung einen Senior Network Engineer (m/w/d). In dieser spannenden Position sind Sie für den Aufbau, die Optimierung und das Management globaler Netzwerkinfrastrukturen verantwortlich. Wenn Sie eine Leidenschaft für internationale IT-Projekte und...

  • Hardware Engineer

    vor 2 Monaten

    Düsseldorf, Deutschland N Consulting Ltd Vollzeit

    Responsibilities:Electronic, Electrical, Hardware, Board Design, Hardware design engineer, Board design engineer1. Hardware engineer with expertise in Design, Development and Verification activities (Board & system level Testing)2. Hardware engineer with expertise on Digital, Analog & Mixed signal. 3. Good in high speed and RF designs.4. Expertise on EMI /...

  • Team Lead Network Defense

    vor 4 Wochen

    Düsseldorf, Deutschland Rheinmetall IT Solutions GmbH Vollzeit

    **Team Lead Network Defense (M/F/d)** **Rheinmetall IT Solutions GmbH in Düsseldorf, Neuenstadt, Bremen, Unterlüß, Kassel, Kiel** - Rheinmetall - / - **Team Lead Network Defense (M/F/d)** - Ref.Nr.: - **DE13205** - Schedule type: - **Full Time** - Contract Type: - **Permanent Position** WHAT WE ARE LOOKING FOR - Technical and disciplinary management...

  • Augenoptiker (M/w/d)

    vor 3 Monaten

    40212 Düsseldorf, Deutschland Optical Express AG Vollzeit

    Die Optical Express AG gehört zur Optical Express Gruppe und damit zu dem führenden Unternehmen auf dem europäischen Markt im Bereich der refraktiven Chirurgie. Zur Verstärkungen unseres Teams am Standort DÜSSELDORF suchen wir zum nächstmöglichen Zeitpunkt AUGENOPTIKER (m/w/d) in Vollzeit. Sie sind auf der Suche nach einer neuen Herausforderung und...

  • Vice President Global Network Services

    vor 3 Monaten

    Düsseldorf, Deutschland Rheinmetall IT Solutions GmbH Vollzeit

    **Vice President Global Network Services (M/F/d)** **Rheinmetall IT Solutions GmbH in Düsseldorf, Neuenstadt, Berlin, Bremen, Unterlüß, Kassel, Kiel** - Rheinmetall - / - **Vice President Global Network Services (M/F/d)** - Ref.Nr.: - **DE12699** - Schedule type: - **Full Time** - Contract Type: - **Permanent Position** WHAT WE ARE LOOKING FOR -...

  • Access Network Engineer

    vor 2 Monaten

    Düsseldorf, Deutschland 1&1 Versatel Vollzeit

    Aufgaben Entwicklung und Integration von passiven und aktiven Netzkomponenten im Kundenzugangsnetz (Access Network) der 1&1 Versatel  Ausgestaltung einer Access Netzstrategie für sämtliche Unternehmensbedarfe (P2P/ P2MP z. B. G-/ XGS-/ 50G PON)  Entwerfen und Umsetzen von technischen Standards und Richtlinien (Guidelines) zur Umsetzung der...

  • Lead Datacenter Network Engineer

    vor 4 Wochen

    Düsseldorf, Deutschland Deutsche Glasfaser Unternehmensgruppe Vollzeit

    Technische Verantwortung für die Datacenter-Network-Plattform (Server-Facing-Network, FireWalls, Office-Network)Integration neuer Services ins NetzwerkSteuerung externer Dienstleiter welche Firewalls betreuen und migrierenAufbau eines internen Firewall-TeamsUmsetzung von  Transformationsprojekten "in time & in budget"Hoher...

  • Core Networks Performance Engineer

    vor 2 Wochen

    Düsseldorf, Deutschland Urban Socializing Vollzeit

    Job Location: Düsseldorf Role description: As Core Networks performance engineer you will be responsible to ensure Rakuten Core network nodes are operating with high healthy performance trends, discover opportunities for enhancements and drive stakeholders for the needed actions. Be the domain expert, use your technical knowledge to extract information...

  • Key Performance Engineer for Core Networks

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Urban Socializing Vollzeit

    Job Title:Key Performance Engineer for Core Networks About the Role:We are seeking a skilled Key Performance Engineer to join our team at Urban Socializing in Düsseldorf. As a Key Performance Engineer, you will be responsible for ensuring the high performance of our Core network nodes and driving enhancements to improve network...

  • Network Requirements Engineer with Automotive Expertise

    vor 3 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Renesas Electronics Vollzeit

    Job OverviewRenesas Electronics is seeking a highly skilled Network Requirements Engineer to join our team. In this role, you will be responsible for analyzing market requirements and transforming them into product requirements for our leading-edge automotive products.

  • Core Networks Performance Engineer

    vor 2 Monaten

    Düsseldorf, Deutschland Urban Socializing Vollzeit

    Job Location: Düsseldorf Role description: As Core Networks performance engineer you will be responsible to ensure Rakuten Core network nodes are operating with high healthy performance trends, discover opportunities for enhancements and drive stakeholders for the needed actions. Be the domain expert, use your technical knowledge to extract information...