AV Technician

ABOUT THE ROLE

ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full-time Audiovisual Technician candidates to join our team in support of the George C. Marshall Center, Garmisch, Germany. This position will provide t Audiovisual Production and Editing (AP/E) services to support international learning courses and events. The successful candidate will have at least 2 years’ experience performing as a Technical Director for live events using a variety video and audio hardware and software. Fluency in English is required. 

WHAT YOU WILL DO

On Site AV Operational Support

• Deliver a full spectrum of AV Operational Support Services to the GCMC, ensuring flawless execution and functionality of AV equipment for various events and activities. This includes providing assistance to faculty and guest speakers with presentation setups, adjusting seminar room configurations for diverse events, and managing furniture and AV equipment arrangements for all functions.
  
• Installing, setting up, and re-configuring AV system cabling, as well as ensuring all AV resources are tested and ready 30 minutes prior to each event.
  
• In situations requiring maintenance, upgrades, or repairs beyond basic troubleshooting, collaborate with the AV technical support team, offering technical liaison services for repair technicians.
  
• Operate key AV hardware such as cameras, audio systems, and VTC systems under the guidance of producers during live events, ensuring seamless AV performance.
  
• Create and maintain operational documentation to aid Knowledge Management, encompassing standard operating procedures and troubleshooting guidelines.
  
• Efficiently utilize technical drawings and guides for operational support.
  
• Proactively monitor and maintain AV equipment's operational readiness, leveraging the organizational ticketing system for routine coordination and direct communication with the customer in emergencies.
  
• Flexibility in working hours is expected, with the candidate required to support events during irregular hours, including U.S. or German holidays, weekends, or outside normal duty hours.
  

Scheduling and Coordination Support

• Active participation in the scheduling process, offering essential assistance to streamline the allocation of resources and spaces effectively. A key aspect of this role involves active engagement in planning meetings, collaborating with customer and stakeholders to keep abreast of upcoming events and initiatives to plan effectively and allocate resources, ensuring alignment with the Government's needs for each event.
  
• Maintain a comprehensive understanding of the event calendar and facility availability, meticulously recording and tracking all scheduled activities. In scenarios where schedule conflicts arise, promptly highlight these issues to the customer for timely resolution.
  
• Provide support and ensuring the accurate and efficient communication of all relevant information.
  

On-Call (Emergency) Services

• Perform On-Call (Emergency) repairs and services for all AV systems submitted via e-mail, telephone call, text, or digital message when designated at the on call technician in accordance with current SLA standards.
  
• If a system component is deemed faulty and is covered by manufacturer warranty, remove and replace the defective part and coordinate warranty repair/replacement. If a component is defective and there are no replacement parts on hand, provide leadership with recommendations on any replacement parts needed.
  

Requirements

WHAT YOU WILL BRING

• Minimum 2 years' experience with AV systems.
  
• Experience and skills necessary to maintain, troubleshoot and update Crestron systems used in all AV operations
  
• Excellent customer service.
  

YOUR EDUCATION AND CERTIFICATIONS

• High school diploma or equivalent
  
• Fluent in English
  

Benefits We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, paid time off, Federal holidays, and professional development. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.

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