Product Support Engineer
vor 3 Monaten
Location/Division Specific Information
We are a research, development, and production site in Bremen, currently with about 500 employees, whose “high-end” measurement and analysis instruments (mass spectrometers) are used in research and science worldwide. Our innovative products in the fields of Life Sciences MS and Inorganic MS, as well as Trace Elemental Analysis, are among the leading products globally in their respective markets.
A Day in the Life: Resolve and monitor technical problems of Thermo Fisher Scientific Sector Field Mass Spectrometers on a worldwide install base Provide support to Service Engineers during installations, repairs, and maintenance Collaborate closely with the Field Service Organization in various aspects Support software updates globally Train Field Service Engineers, including preparing training courses and materials, and conducting training sessions Create, update, and distribute Factory Communication documents on the Factory Product Support website Report problems from the field to relevant departments of the factory (Quality, R&D, Parts & Repair) to drive quality improvements and contribute to finding solutions and implementing them in the field Actively participate in the NPI process and create corresponding Support documents for new instruments Keys to Success:
Education Professional background with a graduate-level qualification or equivalent vocational experience in Electronics, Science, and/or Physics, an electronic engineering degree is a clear advantage Experience Experience troubleshooting electronic systems is a clear advantage Technical experience with Thermo Fisher Scientific Element ICP, Element GD, and/or DFS Magnetic Sector GC HR Mass Spectrometers is an advantage Experience in providing trainings or workshops is an advantage Customer-focused with a strong commercial understanding Proactive and organized, with a keen interest in self-education and systematic work Knowledge, Skills, Abilities Ability to quickly understand problems and work systematically towards solutions Willingness to travel for onsite troubleshooting, training and installation support (up to 15% of time) Good understanding and experience with Microsoft Office Applications Excellent communication skills in English, both written and spoken What we offer: Employment with an innovative, future-oriented organisation Outstanding career and development prospects Company pension scheme and other fringe benefits Exciting company culture which stands for integrity, intensity, involvement and innovation
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