Mass Spectrometry Product Support Specialist
Vor 6 Tagen
Provide technical support for Thermo Fisher Scientific's Sector Field Mass Spectrometers on a global scale, troubleshooting and resolving issues.
Collaborate closely with the Field Service Organization, providing guidance and support as needed.
Support software updates globally, ensuring seamless integration across all systems.
Develop and deliver training programs for Field Service Engineers, creating engaging content and conducting sessions to enhance their skills.
Create and disseminate Factory Communication documents through the Factory Product Support website, facilitating easy access to critical information.
Actively participate in the NPI process, generating corresponding Support documents for new instruments.
Requirements:
Education: A graduate-level qualification or equivalent vocational experience in Electronics, Science, and/or Physics is required. An electronic engineering degree is highly advantageous.
Experience: Technical experience with Thermo Fisher Scientific Element ICP, Element GD, and/or DFS Magnetic Sector GC HR Mass Spectrometers is an asset. Experience in providing trainings or workshops is also beneficial.
Skills: Excellent problem-solving skills, ability to work systematically towards solutions, and a keen interest in self-education are essential. Strong communication skills in English, both written and spoken, are necessary for success in this role.
What We Offer:
Competitive salary $95,000 - $125,000 per annum, depending on qualifications and experience. Outstanding career and development prospects within an innovative organization.
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