Customer Program Manager.

Gefunden in: Talent DE C2 - Vor 7 Tagen

Eschborn, Deutschland Cisco Vollzeit

While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the ability to learn and deliver results.

Who You'll Work With
 As part of Cisco’s Customer Experience (CX) organization, the Customer Program Manager (CPM) takes ownership for the Service delivery to Enterprise customers in Germany. The purpose of the CPM is to be the single point of contact for Cisco Services, positioning and implementing valuable customer outcomes, improving results and crafting a simplified customer experience. The CPM drives customer happiness, account growth, handling customer deliverables and partnering with Sales.

You will collaborate with the Solution Architect, Customer Service Executive, Operations Manager and Project Manager to ensure the highest level of client happiness together with the Service Delivery Team.

What You'll Do
 Lead our customers to Business, Innovation and Operational Outcome based solutions. The role involves extensive interaction with the client, sales, systems engineering, product development, and other members of multi-functional teams.

Account engagement is focussed on the delivery of new or enhanced services to drive improvement of customer happiness through the use of technology, service level management and project management skills, rather than extensive technical skills.

However in depth knowledge of the customer services solutions and installed base is often required to handle competing interests

Day to day tasks include:
 * Development of collaborative partnerships with the customer and their vendors
* Customer focal point - liaison
* Governance and Metrics Alignment - ITIL, Managing SLA’s and Critical Milestones
* Budgeting Functions - Consumption based billing - chargeback, P& L
* Crisis Management Leadership - Multi Functional Team Building - Seamless operational delivery

Who You Are
* A leader with strong Financial and Business Insight - Knowledge, skills and understanding of P&L, business concepts, tools and processes for making sound business decisions
* You bring Innovative solutions and delivery processes to our customers
* A graduate or equivalent in Engineering, Computer Science or related field
* A background in IT or technology sales experience. In addition, you are an effective manager of people
* You are experienced in Service Management, Network Operations, Collaboration, Legacy and Cisco technologies and solutions. Also understanding dependencies on core infrastructure and service delivery elements and how they impact service availability and outstanding operational delivery
* Highly effective influencer and communicator to senior-level leadership as well as functional management.
* Able to use a range of leadership styles from collaboration and partnership to command & control based on business conditions and day-to-day demands of the role.
* Fluent in both English and German
* Permanent place of residence in Germany

Our Benefits 

Get ready to join Cisco, where we prioritize a positive work environment and team support. Our benefits package includes:-

• Wellness: We offer global support for your physical, mental, and financial health, including five wellness learning paths and the Cisco Mind Set mindfulness program

• Support Services: We're here to support you with assistance for services such as childcare and elder care, along with counseling, personal support, and access to expert medical opinions for complex health matters.

• Work-Life Benefits: We've got perks to simplify your life, including thoughtful resources for parents. And for growing families, we celebrate your journey with a special gift.

• Time Off: Take advantage of PTO, extra personal time, birthday leave, and emergency time off to maintain a healthy balance.

• Volunteering: Make an impact with 10 paid Time2Give days to support your favorite causes.

• Rewards: Enjoy stock discounts, monetary recognition for great work, and referral bonuses.

• Professional Growth: Boost your career with our extensive training and development opportunities.

Cisco is more than a company—it's a place where your career can thrive in an exciting and fulfilling environment.

  • Customer Program Manager

    Gefunden in: Appcast DE NL C2 - Vor 5 Tagen

    Eschborn, Deutschland Cisco Vollzeit

    As part of Cisco's Customer Experience (CX) organization, the Customer Program Manager (CPM) takes ownership for the Service delivery to Enterprise customers in Germany. The purpose of the CPM is to be the single point of contact for Cisco Services, positioning and implementing valuable customer outcomes, improving results and crafting a simplified customer...

  • Customer Program Manager

    Gefunden in: Talent DE 2A C2 - Vor 6 Tagen

    Eschborn, Deutschland Cisco Vollzeit

    As part of Cisco's Customer Experience (CX) organization, the Customer Program Manager (CPM) takes ownership for the Service delivery to Enterprise customers in Germany. The purpose of the CPM is to be the single point of contact for Cisco Services, positioning and implementing valuable customer outcomes, improving results and crafting a simplified customer...

  • Migration Lead

    vor 1 Woche

    Eschborn, Deutschland Nets Vollzeit

    Company Description Handling billions of transactions annually, Nets is among the top payment processors in Europe. We keep a tight focus on making it even easier and more intuitive for our customers to handle digital payments and related services. This has made us a trusted partner to more than 700,000 merchant outlets, including 140,000 online merchant...

  • Candidate Engagement Manager

    Gefunden in: Talent DE C2 - Vor 7 Tagen

    Eschborn, Deutschland ManpowerGroup Vollzeit

    Candidate Engagement Manager (gn) Our Right Management team is growing and we are currently looking for a Candidate Engagement Manager, located at our Eschborn Office in full time.Are you interested in a new professional challenge in HR?Then join our team as a Candidate Engagement Manager at our headquarter in Eschborn. Your Benefits as a full-time...

  • Migration Lead

    Vor 5 Tagen

    Eschborn, Deutschland Nets Vollzeit

    **Date Posted**: 06-01-2023 **Industry**: Financial Services **Job area**: Finance **Location**: Helfmann-Park 7, 65760, Eschborn, Germany **Language**: English (US) **Type**: Full-time **Experience**: Associate Company Description Handling billions of transactions annually, Nets is among the top payment processors in Europe. We keep a tight focus on...

  • International Customer Service Mitarbeiter

    Vor 2 Tagen

    Eschborn, Deutschland adesta Vollzeit

    **Suchen Sie Abwechslung statt Alltagsroutine? Teamspirit statt starrer Hierarchien?** Dann sind Sie bei uns richtig. Wir bieten Ihnen spannende verantwortungsvolle Aufgaben, attraktive Karrierechancen und internationale Perspektiven Nutzen Sie Ihre Chance und bewerben Sie sich für den Standort in Eschborn als ** International Customer Service...

  • Service Coordinator

    Vor 5 Tagen

    Eschborn, Deutschland Abbott Laboratories Vollzeit

    **ABOUT ABBOTT** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **W**ORKING AT ABBOTT** At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn,...

  • Talent Development Manager

    Gefunden in: Talent DE C2 - Vor 7 Tagen

    Eschborn, Deutschland LG electronics Vollzeit

    Position: Department: Location: Talent Development Manager (m/f/d) LGEEHA.Europe HR Eschborn Your responsibilities ∙ Talent Development - Activating and Coordinating the European Talents Development Projects in alignment with the Regional Organization and Talent Review and Corporate policies and programs. - Evaluating and monitoring EU Talent...

  • Sachbearbeiter Customer Service

    Vor 5 Tagen

    Eschborn, Deutschland Jobactive GmbH Vollzeit

    **Unser Auftraggeber ist ein Zulieferer der pharmazeutischen und chemischen Industrie und ist derzeit dabei den deutschen Standort zu vergrößern. Jobactive unterstützt diesen Auftraggeber schon seit über 10 Jahren bei der Rekrutierung von qualifizierten Fach - und Führungskräften.** Für den Standort in Eschborn suchen wir zum nächstmöglichen Termin...

  • Informatics Inside Sales Account Manager

    Gefunden in: Talent DE C2 - Vor 6 Tagen

    Eschborn, Deutschland Waters Corporation Vollzeit

    Responsibilities Support the sales team achieve orders and sales goals and quotas for your designated territory Investigate dormant accounts in order to re-stimulate growth Organize events/webinars to keep customers informed about new developments Discuss product solutions and concepts with prospective customers Increase market share in...

  • (Senior) Key Account Manager

    Gefunden in: Talent DE C2 - Vor 3 Tagen

    Eschborn, Deutschland Grafton Recruitment Vollzeit

    Leading in the global market of information and communications technology (ICT) infrastructure and smart devices, this company provides integrated solutions across various domains, including telecom networks, IT, smart devices, digital power, and cloud services. With a commitment to advancing digital connectivity worldwide, this organization prioritizes...

  • Automotive Sales Manager

    Gefunden in: Talent DE C2 - vor 2 Wochen

    Eschborn, Deutschland PEOPLEGRIP Vollzeit

    PEOPLEGRIP is actively looking for a talented Automotive Sales Manager to work at a leading global materials and components company, a part of LG group. Its German office located near Frankfurt specializes key materials and components for the mobile, display, semiconductor, automobile, and IoT industries. APPLE is the major clinet for this company.Job...

  • Advanced Quality Manager

    Gefunden in: Talent DE 2A C2 - Vor 5 Tagen

    Eschborn, Deutschland LG Electronics Vehicle component Solutions Vollzeit

    What do you think about at LG? We think about the needs of tomorrow!Vehicle component Solutions (VS) Company of LG Electronics focuses on commercializing and environmentally responsible automotive components and core solutions based on LG’s proprietary technologies. A leading provider of core technologies for global car makers, VS Company is supporting the...

  • Service Coordinator

    Gefunden in: beBee S DE - vor 1 Woche

    Eschborn, Deutschland Abbott Laboratories Vollzeit

    ABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.   WORKING AT ABBOTT  At Abbott, you can do work that matters and help people to live a healthier and full life, grow your...

  • Marketing Execution Senior Specialist for Concur

    vor 1 Woche

    Eschborn, Deutschland SAP Vollzeit

    **We help the world run better** **YOUR FUTURE ROLE** As part of the field marketing team, you are responsible for ensuring business goals are met with impactful marketing strategies and activities. You will use the entire marketing mix to create a valuable customer experience and multiple opportunities for customers and prospects to engage with us. Our...

  • Marketing Execution Specialist for Concur

    Vor 5 Tagen

    Eschborn, Deutschland SAP Vollzeit

    **We help the world run better** **YOUR FUTURE ROLE** As part of the field marketing team, you are responsible for ensuring business goals are met with impactful marketing strategies and activities. You will use the entire marketing mix to create a valuable customer experience and multiple opportunities for customers and prospects to engage with us. Our...

  • Payment & Cash Product Management Vice President

    Vor 7 Tagen

    Eschborn, Deutschland Akbank AG Vollzeit

    Department : Data Office Reporting To : Chairman of the Managing Board / CEO The Payment & Cash Product Management VP will be responsible for managing the payment & cash product set. She/He defines and lead product vision and strategy for the bank specifically around payment integrations and payments to rightsholders that utilize our products that the IT...

  • Service Coordinator

    Gefunden in: Talent DE C2 - vor 2 Wochen

    Eschborn, Deutschland Abbott Vollzeit

    ABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.We’re always looking towards the future, anticipating changes in medical science and technology.  WORKING AT ABBOTT At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be...

  • Senior Mass Spectrometry Sales Development Specialist

    Gefunden in: Talent DE C2 - vor 2 Wochen

    Eschborn, Deutschland Waters Corporation Vollzeit

    Responsibilities As a Senior MS Sales Development Specialist you would be part of the Waters Sales business selling products that are used by people worldwide for specialist measurement and scientific analysis. Your main responsibilities would include: Prospecting for new customers across your region Follow-up the development of existing customers...

  • Technical Project Lead

    Vor 5 Tagen

    Eschborn, Deutschland SAP Vollzeit

    **We help the world run better** **What you’ll do** Summary: We are looking for an experienced Technical Project Lead for one of our strategic customer accounts. The Role: As a Technical Project Lead, you are responsible for the end-to-end management and delivery of technical projects and workstreams for technical changes across our customer’s...