Dedicated Support Engineer
Gefunden in: Talent DE C2 - vor 1 Woche
Preferred location is close to any of our German offices (Frankfurt, Munich) working on a hybrid work model
Fluency in German and English is mandatory
Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers.
As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical
environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.
If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products then come and join our team.
Key Responsibilities:
Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support Become a trusted advisor by proactively guide your customers with technical recommendations and best practices Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions Take initiatives and ownership of customer incidents to drive for timely resolutions Manage customer communications and expectations until the closure of each case Participate in customer conference calls or face to face customer meetings Produce service reports to summarize service activity and performance for key stakeholders Report Software/Hardware related issues to R&D department and assure follow-upSkills and Attributes Requirements:
Good understanding of data networking protocols, specifically TCP/IP, routing and switching Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall) Strong troubleshooting and problem solving skills Face to face and remote customer management experience Previous experience in a technical support position with telco or large enterprise space. Strong interpersonal and communication skills Previous experience on Fortinet products is an advantage Fluency in English and German is essentialEducational and Experience Requirements:
Minimum of 6 years of experience in a technical support/post-sales role Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience Fortinet certification NSE4, NSE5, NSE7, NSE8 a distinct advantage-
Deskside Support Engineer
Gefunden in: beBee jobs DE - vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Cognizant Technology Solutions VollzeitCognizant is looking for a Deskside Support Engineer in Schwabenheim an der Selz 55270 near Frankfurt. This is a 100% office role (not remote) that comes with a favourable salary and benefits package. In this Deskside Support Engineer role, you will install and configure hardware and software components to ensure usability by end users. You will also...
-
Deskside Support Engineer
Gefunden in: Talent DE C2 - vor 1 Woche
Frankfurt, Deutschland Cognizant VollzeitCognizant is looking for a Deskside Support Engineer in Schwabenheim an der Selz 55270 near Frankfurt . This is a 100% office role (not remote) that comes with a favourable salary and benefits package. In this Deskside Support Engineer role, you will install and configure hardware and software components to ensure usability by end users. You will also...
-
Deskside Support Engineer
Gefunden in: beBee S DE - vor 3 Wochen
Frankfurt, Deutschland Cognizant Technology Solutions VollzeitCognizant is looking for a Deskside Support Engineer in Schwabenheim an der Selz 55270 near Frankfurt. This is a 100% office role (not remote) that comes with a favourable salary and benefits package. In this Deskside Support Engineer role, you will install and configure hardware and software components to ensure usability by end users. You will also...
-
Deskside Support Engineer
Gefunden in: beBee S DE - vor 3 Wochen
Frankfurt, Deutschland Cognizant Technology Solutions VollzeitCognizant is looking for a Deskside Support Engineer in Schwabenheim an der Selz 55270 near Frankfurt. This is a 100% office role (not remote) that comes with a favourable salary and benefits package. In this Deskside Support Engineer role, you will install and configure hardware and software components to ensure usability by end users. You will also...
-
Deskside Support Engineer
Gefunden in: beBee S DE - vor 3 Wochen
Frankfurt am Main, Deutschland Cognizant VollzeitCognizant is looking for a Deskside Support Engineer in Schwabenheim an der Selz 55270 near Frankfurt . This is a 100% office role (not remote) that comes with a favourable salary and benefits package. In this Deskside Support Engineer role, you will install and configure hardware and software components to ensure usability by end users. You will also...
-
Technical Support Engineer
Gefunden in: Talent DE 2A C2 - vor 1 Woche
Frankfurt, Deutschland AUXSOL VollzeitPosition: Technical Support EngineerResponsibilities:Responsible for market demand analysis, assisting technical managers to provide product solutions, and responsible for product after-salesqualifications:1 Experience: More than 1 year of inverter support experience2 Languages: Fluent in English and German3 Advantages: Customer resources in the photovoltaic...
-
Desktop Support Engineer
Gefunden in: Talent DE C2 - vor 2 Wochen
Frankfurt, Deutschland DeRisk Technologies VollzeitDeRisk Technologies is seeking a motivated and skilled Desktop Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix...
-
Technical Support Engineer
Gefunden in: beBee S DE - vor 3 Wochen
Frankfurt, Deutschland Intuitive Surgical VollzeitJob DescriptionPrimary Function of Position:Provide expert front line support to all internal and external customers in an effort to strengthen customer satisfaction contributing to a positive surgical outcome. All customer complaints are either resolved over the phone or properly dispatched to Field Service for resolution, all complaint information must be...
-
PLM Functional Support Engineer
Gefunden in: beBee S DE - vor 3 Wochen
Frankfurt am Main, Deutschland INEOS Styrolution Group GmbH VollzeitINEOS Automotive – Grenadier – Built On PurposeExpansion roleScale-up business with large investmentNumerous opportunities to develop and progressYour Career: As the PLM Functional Support Engineer of INEOS Automotive you will work within a scale-up and fast-moving environment. You will be surrounded by a team of experts in their field and be given the...
-
PLM Functional Support Engineer
Gefunden in: beBee jobs DE - vor 1 Woche
Frankfurt am Main, Hessen, Deutschland INEOS Styrolution Group GmbH VollzeitINEOS Automotive – Grenadier – Built On PurposeExpansion roleScale-up business with large investmentNumerous opportunities to develop and progressYour Career: As the PLM Functional Support Engineer of INEOS Automotive you will work within a scale-up and fast-moving environment. You will be surrounded by a team of experts in their field and be given the...
-
Support Engineer IT-Service 2nd Level
Gefunden in: beBee jobs DE - vor 1 Woche
Frankfurt am Main, Hessen, Deutschland AnzeigeHelvetia Schweizerische Versicherungsgesellschaft AG VollzeitHelvetia Schweizerische Versicherungsgesellschaft AG Support Engineer IT-Service 2nd Level (m/w/d) Desktop Support +1 Windows VMWare Active Directory +3 Frankfurt am Main, Hesse, Germany Interesse zeigen Desktop Support +1 Windows VMWare Active Directory +3 XXXX Frankfurt am Main, Hesse, Germany Über Support Engineer IT-Service 2nd Level...
-
Helpdesk & Onsite Support Engineer (m/w/d)
Gefunden in: Talent DE C2 - vor 8 Stunden
Frankfurt, Deutschland Nobian VollzeitGermany - Frankfurt IT Fulltime Helpdesk & Onsite Support Engineer (m/w/d) Sind Sie begeistert von der Lösung von IT-Anfragen und Problemen? In dieser Funktion te-werden Sie hauptsächlich vor-Ort und remote-Kontakt mit verschiedenen Interessengruppen haben. Möchten Sie Nobian dabei helfen, eines der nachhaltigsten Chemieunternehmen in Europa zu...
-
Support Engineer IT-Service 2nd Level
Gefunden in: Talent DE C2 - vor 1 Woche
Frankfurt am Main, Deutschland Helvetia Schweizerische Versicherungsgesellschaft AG VollzeitSupport Engineer IT-Service 2nd Level (m/w/d) Risikoschutz, Vorsorge, Kunst, Oldtimer: Wir sind in den unterschiedlichsten Versicherungssparten top aufgestellt. Immer nah am Menschen, persönlich und digital. Unser Team führt Tradition und Moderne zusammen – mit höchster Servicequalität und am liebsten mit dir als Verstärkung. Wir freuen uns auf...
-
Technical Sales Support Engineer
Gefunden in: Talent DE C2 - vor 2 Wochen
Frankfurt, Deutschland RS Group plc VollzeitTechnical Sales Support Engineer Die RS Components GmbH ist global tätig und der führende B2B-Distributor für den kleinen und mittleren Mengenbedarf an Produkten rund um Innovation und Technik – mit Schwerpunkt im Bereich Elektronik, Automation und Instandhaltung. Unser Angebot umfasst mehr als eine halbe Million Artikel von mehr als 2.500...
-
DevOps Engineer
Gefunden in: beBee jobs DE - vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Cognizant Technology Solutions VollzeitCognizant is looking for a full-time DevOps Engineer (d/f/m) in Frankfurt to help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. This is a remote or hybrid role that comes with a generous salary and benefits package.As a DevOps Engineer, you will be expert in IaaS and PaaS...
-
Customer Support Engineer
Gefunden in: Talent DE 2A C2 - vor 1 Woche
Frankfurt, Deutschland Jefferson Wolfe VollzeitClient Services EngineerA global leader that provides a trading platform for the Foreign Exchange (FX), they provide a web-based trading technology for over-the-counter instruments, integration solutions, and related services.The Technical Client Advisory Services Team and directly report to our Head of Technical Client Advisory Services. As a Technical...
-
Support Engineer – Securitisation Applications
Gefunden in: Talent DE 2A C2 - vor 1 Woche
Frankfurt, Deutschland ING Deutschland VollzeitThe ING is Germany's third largest retail bank. Support Engineer – Securitisation Applications (f/m/x) in Frankfurt Keeping things running smoothly is your idea of a good time? And combining many different technologies to a working whole is your easiest trick? Perfect! At ING, we place great value on team spirit, a productive working atmosphere and further...
-
Test Engineer
Gefunden in: Talent DE C2 - vor 1 Woche
Frankfurt, Deutschland Cognizant VollzeitCognizant is looking for a skilled and collaborative Test Engineer (d/f/m) to join our IOT and Engineering Team. This full-time automotive engineering role is based in Rüsselsheim and offers an attractive salary and benefits package. Our IOT and Engineering Team specialises in delivering the most complex projects that require cross-functional technical...
-
DevOps Engineer
Gefunden in: Talent DE C2 - vor 1 Woche
Frankfurt, Deutschland Cognizant VollzeitCognizant is looking for a full-time DevOps Engineer (d/f/m) in Frankfurt to help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. This is a remote or hybrid role that comes with a generous salary and benefits package. As a DevOps Engineer, you will be expert in IaaS and PaaS...
-
SAP Test Automation Engineer
Gefunden in: Talent DE C2 - vor 1 Woche
Frankfurt, Deutschland Cognizant VollzeitCognizant is looking for a SAP Test Automation Engineer (d/f/m). This is a full-time hybrid role based in Germany, Germany, and it comes with a generous salary and benefits package. As a SAP Test Automation Engineer (d/f/m) in QE&A, you will work closely with customers to define and refine their quality requirements. In your first few weeks in this...