Audio Visual Engineer
vor 1 Monat
Founded in 2008, BMG has become the fourth-largest music publisher worldwide. Our success and competitive edge are rooted in our founding values of fairness, transparency, and service. Our mission is clear: to empower artists and songwriters to maximize the potential of their songs and recordings in the digital era.
We are looking for a passionate Audio Visual Engineer (f/m/d) to join our global Technology & Operations team in our headquarters in Berlin. As an AV Engineer, operating within our global Service Delivery team, you will be responsible for ensuring BMG’s global AV from a support, architecture and platform perspective; ultimately ensuring that we are providing a great experience for our users. In this position, a passion for customer support and audio engineering is key. You will be working with many different IT teams, external vendors, business units, and stakeholders. As such, communication skills and great emotional intelligence are key to success.
Your Tasks
Ensure that all incidents, problems and service requests affecting AV/MS-Teams are resolved Contribute to problem management by identifying root causes, remediation actions and additional incident information Ensure that the global AV infrastructure is proactively monitored and maintained Contribute to knowledge management by creating and maintaining support/how-to articles for your colleagues and customers Support customers both remotely and on-site Ensure all assigned tickets are processed, updated and resolved Collaborate with field engineers to visit customers/employees if the problem is more seriousYour Skillset
You have successfully completed a professional education or equivalent in an IT-related field You are an expert is AV/VC platforms like Microsoft Teams and Zoom ITIL V3/4 Foundation certificate or experience working within ITIL based frameworks is desirable, but not mandatory You are a team player with a focus on a customer-oriented mindset and approach You enjoy working independently You already have IT Service Desk or IT operations experience Ideally, you have working knowledge in TCP/IP networking and routing, end user desktop support/setup Your communication skills are very good, including creation of user documentation and technical documentation Fluent English language skills are essentialWhat We offer
A modern office in the heart of Berlin and flexible options for remote work
Numerous benefits such as a free BVG job ticket, a reduced-price membership for Urban Sports, discounts for Bertelsmann employees etc.
Ongoing training opportunities on our internal platforms BMG Campus and Bertelsmann University
Long-term career opportunities for all employees
A collaborative work environment with an open, appreciative community of people who all share the same passion for working with artists and songwriters
Our unique corporate culture based on strong values and mutual support that make us a great team
This Is Us
As the great Kurt Cobain once said, "Come as you are." BMG is committed to providing equal employment opportunities for all employees. We value diversity in all forms. Equal opportunity is deeply rooted in our core value of fairness, and we are committed to creating a truly inclusive work environment where everyone can thrive. If you're good at what you do, come as you are Whether you're an experienced professional or just starting out, we welcome you to join our team.
All applicants to BMG are treated equally - regardless of age, disability, gender identity or expression, sexual orientation, marital status, pregnancy or parenthood, ethnic origin, colour, nationality, religion or belief.
(BMG is publishing Kurt Cobain's catalog, including the 1992 single 'Come As You Are.')
Unternehmen: BMG RIGHTS MANAGEMENT GmbH - Corporate
Land: Germany
Region: Berlin
Stadt: Berlin
Postleitzahl: 10117
Job ID: 270823
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