Customer Service Agent

vor 3 Wochen

Berlin, Deutschland Raisin Vollzeit
Your Responsibilities
  • Quickly become an expert for our products and processes, you are the contact person for our customers.
  • With your communication skills, you will independently handle customer inquiries by phone and in writing.
  • You work closely with other colleagues from customer service and Raisin's departments and stakeholders.
  • You inspire with your friendly manner and our customers feel in good hands with you, which contributes to customer enthusiasm.
  • You professionally handle inquiries regarding the account opening and investment process up to basic tax issues.
  • You contribute to making the use of our platform a positive customer experience.
Your Profile
  • You speak Spanish at a C2 level, both written and spoken and have a good command of English.
  • Professional experience in customer service or customer support is desirable, regardless of industry.
  • Strong communicators who want to help customers via telephone with words and deeds are also welcome.
  • You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities.
  • You are interested in complex topics and in modern finance and capital markets.
  • You have high expectations of your work and maintain an overview even in hectic times.
  • You have good IT skills (especially Office 365).
Join our mission, join our team - and grow with us

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which, connects more than 40 different nationalities.

You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.

As part of our team, you will benefit from:

  • Employee Development Budget of €2,000 and four full training days per year.
  • Access to Babbel for continuous language learning.
  • Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
  • Flexible working hours, home office and 28 vacation days.
  • Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
  • Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
  • A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
  • Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
  • You are moving from another country or city to join us? We will support your relocation.


We are Raisin, a dynamic and fast-growing fintech company that is a trailblazer for open banking in the savings and investments space.

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