International Order and Logistics Manager

vor 1 Monat


Munich, Deutschland Vertex Vollzeit

Job Description

Vertex is seeking a highly motivated individual to manage the International order and logistics process for our Cell and Gene therapy product (Haematology). The Order Manager, International will be responsible to execute and facilitate the order process, including order management (input, update and monitor), alignment and communication with different internal and external stakeholders, systems reconciliation, troubleshooting, measurement and improvement of the entire process. He/she will collaborate with cross-functional teams in Europe and US including Manufacturing, Commercial Operations, External Service providers and Quality.

This is a Hybrid position based in Munich, Germany that requires min 3 days per week in the office.

Responsibilities:

Order management

  • Leads and is responsible for all aspects of the “cell journey” on daily basis between Vertex and treatment centers.
  • Executes and monitors order process within Vertex’s business System from order generation, changes, shipment through final delivery confirmation
  • Understands for each patient the complexity and proactively prepares for that
  • Leads daily operational calls with internal stakeholders to review daily operations, manages issues and set priorities
  • Conducts scheduled and ad hoc coordination calls with Center Engagement Leads. Discusses the outcome of the calls with Manager and propose action plan
  • Monitors different systems with cell journey data
  • Continuously operates the track and trace system, update it on daily basis and shares data with internal stakeholders.
  • Provides timely updates and instructions to internal and external stakeholders.

Capacity and transportation booking

  • Supports capacity booking at CMO for each patient. Engages with internal stakeholders to mitigate capacity issues on a case by case basis.
  • Continuously monitors performance and brings up capacity utilization/improvement issues and proposes options to manage
  • Provides forecast to Suppliers to plan for aligning capacity and supply
  • Assists the International S&OP process
  • Works with Vertex Global Logistics to execute properly the order processes making sure the on-time preparation and delivery of the shipments

Performance management

  • Updates an issue log for weekly operations review meetings and QBR. Proposes issue resolution to International Order Management Lead
  • Provides input for the regular operations review meetings with country Commercial Teams
  • Continuously monitors nature of exceptions and contributes to the update of the playbook to handle them in a standardized way
  • Supports the refinement of hospital delivery strategy and the review of transportation performance on regular basis
  • Executes order management role according to SLAs and provides input to the KPI system on order process. Proposes actions to continuously improve performance
  • Supports Finance in intercompany invoicing issues.

Key Requirements:

  • Relevant experience in Supply Chain or Logistics Service Provider
  • Understanding specialty products
  • Good command of Business German
  • Ability to support whole International Region's "Cell Journey" when required
  • Attention to detail and good planning agility
  • Previous work with different systems and procedures.



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