Shift Manager
vor 3 Monaten
Our restaurants are market leaders in the Berlin street food scene.
Grow with us...
Wen Cheng was founded in 2021 and has expanded to four locations in a short space of time. A culinary hype that leaves guests and us insatiable. Behind our locations, we are a brand, franchise entrepreneur with over 150 employees from different nations.Wen Cheng prides itself on being an equal-opportunity workplace that strives to recruit, develop, and retain the most talented employees with diverse backgrounds, perspectives, and skills.
Become a part of our team
As a Shift Manager/Service Lead (m/f/x) at Wen Cheng Noodles, you will be responsible for overseeing the daily operations of the restaurant during his/her shift. This includes supervising staff, ensuring excellent customer service, managing operational tasks, and maintaining high standards of food quality, cleanliness, and safety.
Duties:
- Oversee all aspects of daily restaurant operations, including staff management, inventory control, and financial performance.
- Train, schedule and supervise restaurant staff to ensure optimal coverage and compliance with company policies.
- Promote a positive and collaborative work environment, supporting teamwork and professional development of employees.
- Implement and enforce operational standards and procedures to ensure consistent high quality and efficiency in service.
- Monitor and analyze sales figures, turnover, and expenditure and take proactive measures to optimize profitability and reduce costs.
- Ensure compliance with health, safety, and hygiene regulations through regular inspections and prompt rectification of defects.
- Interacting with customers, ensuring their satisfaction, and handling and resolving concerns in a timely and courteous manner.
Requirements:
- Catering experience preferably with staff responsibility, is not a must.
- Good knowledge of restaurant operations, including front-of-house, back-of-house, and kitchen management.
- Excellent customer service skills, focusing on providing a memorable dining experience.
- Good time management with the ability to multitask and prioritise effectively.
- In-depth knowledge of food safety and hygiene regulations.
- Excellent communication skills, both verbal and written.
- Flexibility to work evenings, weekends and public holidays as required.
- A dynamic working environment in a renowned restaurant.
- A mix of operational and administrative activities.
- Attractive remuneration in line with your experience and performance.
- Further training opportunities and development prospects for your career.
- Great colleagues with passion.
We look forward to hearing from you
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