Desktop EUC Tech

Responsibilities: Responsible to fulfil L1/L2 Incidents/Service Requests tickets assigned to site support group. 2nd level technical focal point for client infrastructure & desktop requests. Security, server, network, peripheral and associated infrastructure). Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization. Participate in IT project coordination. Maintain and perform required reporting/inventory. management/documentation requirements under Site support. Support of active/passive network components. Support of industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.). Customer will provide the training and bear the expense of same. Management of service provider and outsourced resources. Collaborative with internal teams, project teams and external companies Lifecycle management of hardware. Hardware provisioning / de-provisioning. Troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices and Site Multi-function IT printers/equipment. Organizing and coordinating company events/trips where IT site support is required. Requirements: 5 years of professional experience in IT support and IT administration. Fulfil, Resolve, trouble-shoot incidents and service requests. Maintenance and adherence of the Global IT support operational processes. Experience in delivering high level of customer focus and strong customer support. Experience in Windows 10/11 and Office 365. Strong communication skill, in both written and verbal. Structured approach to technical issues. High customer and service focus. Self-starter, independent, proactive, and collaborative. Local Language, and English.

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