Desktop Euc L1 Tech

vor 1 Monat

Essen, Deutschland Iron Systems Vollzeit

**Date Posted**:

- 2/19/2024

**Job Function**:

- IT Support

**Location**:

- Essen - DEU

**Offered Salary**:

- Competitive

**Responsibilities**:

- Responsible to fulfil L1/L2 Incidents/Service Requests tickets assigned to site support group.
- 2nd level technical focal point for client infrastructure & desktop requests.
- Security, server, network, peripheral and associated infrastructure).
- Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization.
- Participate in IT project coordination.
- Maintain and perform required reporting/inventory. management/documentation requirements under Site support.
- Support of active/passive network components.
- Support of industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.).
- Customer will provide the training and bear the expense of same.
- Management of service provider and outsourced resources.
- Collaborative with internal teams, project teams and external companies
- Lifecycle management of hardware.
- Hardware provisioning / de-provisioning.
- Troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices and Site Multi-function IT printers/equipment.
- Organizing and coordinating company events/trips where IT site support is required.

**Requirements**:

- 5 years of professional experience in IT support and IT administration.
- Fulfil, Resolve, trouble-shoot incidents and service requests.
- Maintenance and adherence of the Global IT support operational processes.
- Experience in delivering high level of customer focus and strong customer support.
- Experience in Windows 10/11 and Office 365.
- Strong communication skill, in both written and verbal.
- Structured approach to technical issues.
- High customer and service focus.
- Self-starter, independent, proactive, and collaborative.
- Local Language, and English.

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