Team Lead Technical Support
vor 3 Monaten
At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?
You can find more information about Transporeon as an employer here > >
Transform yourself and take responsibilities for…
Leading the team of 10+ technical support specialist, organize the tasks and assist the in escalations and incorporate the best practices in processes
Contributing to team development strategy, including talent development and retention of key talents
Analyze behavior of technical systems and steer internal effort to resolve issues that are occurring for customers
Managing internal reports based on tickets if requested
Taking part in recruiting activities and conducting job interviews
Assisting Head of Department in managing and evaluating employee performance
Taking actively part in creating and leading process improvements and organizing trainings for Technical Support
Building a good standing of the team and building a positive relationship with stakeholders such as Customer Care, Professional Services and other departments across the organization
You are ready for your Transformation if you have…
Previous experience in leading the technical team, ideally 2nd line technical support
Advanced knowledge of the web-based applications configuration (HTTP/SOAP/REST/FTP)
Advanced technical skills ( SQL, XML, XSL, JSON, CSV, MS Office)
Advance knowledge of main Transporeon Modules and functionalities as an asset
Fluent English level and willingness to ok in multicultural English speaking environment
Ability to motivate and drive the team
Ability to work with the tight deadlines and changing priorities
Ability to build strong interpersonal relationships, creating a positive and collaborative team environment
Capability of balancing multiple tasks, delegating responsibilities, and maintaining focus on critical objectives
Our Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
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