Sr Field Technical Support Specialist m/f/d
vor 2 Wochen
The ADI Centre of Excellence is handling technical support for our customers, offering pre- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Key Responsibilities:
Work with the internal technical team to offer support to customers and sales. Work closely with Field Sales & Key Accounts to provide customers with following value add technical services for CCTV, IP Video, & Access control: Site Surveys Project & system design Technical Product Demonstrations Develop & Deliver classroom-based training courses Pre- configuration Onsite Commissioning Post sales technical support both remote & onsite Post sales technical support remotely Provide service and customer support during field visits or dispatches Support on site installations either in person or remotely Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Document processes Follow all company’s filed procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers-
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Dusseldorf, Deutschland Resideo VollzeitThe ADI Centre of Excellence is responsible for the technical support of our customers, providing pre and post-sales support for over 300 products from 15 to 20 different manufacturers, covering all aspects of fire and security technology. We are looking for a motivated Service Technician to provide the desired level of customer service. Our aim is to...
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