Cluster Lead – Professional

vor 2 Monaten


Nuremberg, Deutschland GEMA Vollzeit

Für das Cluster „Professional“ in der Direktion Lizenzierung & Verteilung Aufführungsrechte am Standort Hamburg, München oder Nürnberg suchen wir zum nächstmöglichen Zeitpunkt: Cluster Lead – Professional (m/w/d) in Vollzeit oder Teilzeit ab 30 Stunden/Woche.

Du liebst Musik? Dann hilf mit, sie zu schützen

Als Cluster Lead (m/w/d) Professional fokussierst Du Dich auf alle Fragen, die auf Kundenseite entstehen und hast dabei stets alle relevanten wirtschaftlichen und prozessualen KPIs im Blick. Für Deine Aufgaben nutzt Du Zahlen, Daten und Fakten, stehst aber auch im direkten Kundenkontakt. Du konzipierst und koordinierst Marketing-Kampagnen und Vertriebsaktivitäten (für Bestandskunden) innerhalb des Clusters.

Hier spielt die Musik – Dein Einsatzgebiet:

Du hast die Ertragsverantwortung für das zu verantwortende Cluster. Du gestaltest Veränderungen, Prozesse, Strukturen und Lösungsstrategien (z.B. Entwicklung von Produkten), die auf die Unternehmensziele einzahlen, und trägst aktiv zur Umsetzung der Unternehmensstrategie bei. Du formulierst, überarbeitest regelmäßig und setzt eine Kundenstrategie für das jeweilige Kundencluster um. Du realisierst Ertragspotenziale bei Bestandskunden und verhinderst Kundenabwanderung. Du baust die Kundenzufriedenheit aus, gemessen am NPS Score. Du entwickelst die Prozesse der manuellen Bearbeitung weiter, nutzt deren Potenziale und steigerst die Digitalisierungs- und Automatisierungsquote. Du übernimmst im Zusammenspiel mit den Head of Operations die Ergebnisverantwortung.

Stimmig – Deine Qualifikationen:

Du hast einen Hochschul- oder Fachhochschulabschluss oder vergleichbare Weiterbildungen. Du bringst mehrjährige Berufserfahrung im Vertrieb/Operations (Innen- und Außendienst, direkter oder indirekter Vertrieb, Partnersteuerung) und/oder im Business Development mit. Du verfügst über gutes Fachwissen und Kenntnisse in Bezug auf die GEMA und deren Tariflandschaft. Du hast eine hohe IT-Affinität (Software-Business, SaaS, IaaS, CRM). Du hast mindestens 2 Jahre praktische Erfahrung in der lateralen Führung von Mitarbeitenden oder in der Steuerung von Geschäftspartnern. Du bist hoch reisebereit. Du hast gute Abschlusssicherheit in der Verhandlungsführung. Du bist eine teamfähige, analytisch denkende, organisations- und kommunikationsstarke Persönlichkeit. Du denkst unternehmerisch sowie kunden- und marktorientiert. Jetzt bewerben

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