Head of Business Excellence

vor 3 Wochen

Erlangen, Deutschland Siemens AG Vollzeit
Knowledge for the world of tomorrow.
The Siemens Business Unit “Customer Services” (DI CS) defines, develops, and delivers, product related, valuable, digital and industrial services. This includes customer oriented technical services that cover the entire lifecycle from single machines to sophisticated industrial factories/plants, from product related services such as maintenance and repair, spare parts, and update/upgrades, to beneficial services such as maintenance management and technical training, as well as operation related services improving asset productivity and energy efficiency for industrial customers.
DI CS Mission: “We enable our customers to achieve their sustainability targets and accelerate their digital transformation with our innovative lifecycle services.”

What part will you play?
A winning team needs an exceptional leader - As Head of Business Excellence & Quality Management (f/m/d) your goal is to act as a transformer of the everyday. Your Leadership will play a vital role enabling the organization to transform to the next level.
As part of a great leadership team of DI CS you actively drive the transformation across segments, functions and especially our large regional footprint to achieve our extremely ambitious targets that we have set to reach.
  • Actively drive the cross-global cultural transformation. As a true leader you inspire a winning mindset across the organization, forming a high performing team to reach common targets.
  • Define, initiate, and lead cross-functional projects and initiatives that are crucial for developing the DI Customer Service business.
  • Develop, implement, and detail a future-oriented, effective, and efficient Integrated Management System, while driving the agile and lean transformation of the entire organization.
  • Initiate, promote, and manage strategic global quality programs to drive digital transformation.
  • Contribute to an outstanding customer experience by identifying potential improvements along the end-to-end customer journey and deriving appropriate actions.
  • Coordinate QM/EHS planning, drive target achievement, provide focused reports, and ensure the implementation of quality improvement methodologies and optimization of process performance management (e.g., 8D, RCA, FMEA).
  • Oversee overall audit management, including the preparation and execution of internal audits.
  • Serve as an inspiring role model by supporting, exciting, and empowering your team, and as a true ambassador of collaboration, nurture a truly inclusive and diverse environment.

What you need to make real what matters.
  • You have completed an academic degree or alternatively, an apprenticeship with further training and many years of professional experience.
  • Based on this, you gained long-term, cross-functional and operational experience in service or project business. A solid technical foundation is a plus.
  • You are a phenomenal teammate and an expert leader; you have impressive experiences in leading international teams, solving our customers problems.
  • Moreover, you have experience in quality management, project management and continuous improvement / lean transformation.
  • Proficiency in English is essential for effective communication and collaboration with global teams and partners.

What we offer.
  • 2 to 3 days of mobile working per week as a global standard
  • Attractive remuneration package
  • Development opportunities for both personal and professional growth
  • Find more benefits here

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.

Make your mark in our exciting world at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
www.siemens.com/careers - if you would like to find out more about jobs & careers at Siemens.
FAQ - if you need further information on the application process.

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