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Remote Service Engineer Unified Communication

vor 4 Monaten

Teltow, Deutschland NTT DATA Vollzeit

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?

Zur Unterstützung unseres Managed Service Teams suchen wir zum nächstmöglichen Zeitpunkt am Standort Berlin (Teltow) einen

Remote Support Engineer Unified Communication (m/w/d) Level 2

Working at NTT

Ihre Aufgaben:

Problemanalyse und Beseitigung von Störungen per Remote an CISCO Unified Communications Lösungen2th Level Support - technische Unterstützung bei der Entstörung komplexer SystemkonfigurationenPro­blem­ana­ly­se und Be­sei­ti­gung von Stö­run­gen an 3rd Party ApplikationenErarbeitung von Lösungsvorschlägen und Workarounds zur Umsetzung durch den Kunden oder einen Techniker vor OrtBearbeitung und Be­treu­ung von technischen Eskalationen an den HerstellerKundenbetreuung im Rahmen der bestehenden ServiceverträgeUmsetzung von Standard und Non-Standard-Changes und anschließende ErfolgskontrolleTeilnahme an Schichtdiensten / Ruf - & Einsatzbereitschaften

Skills Summary

Workplace type:

Remote Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category


Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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