Customer Success Associate
vor 3 Wochen
For the client, a creator of a communication program designed for both business and private customers, offering services in a Software as a Service model, we are seeking a Customer Success Associate (m/f/d).
Responsibilities:
- Participate in onboarding and training sessions, accompany clients throughout the implementation process, and actively support them in achieving mutually defined goals.
- Act as a sparring partner for our clients in utilizing our software, independently develop solutions to ensure sustainable training for our clients.
- Advocate for the interests of your clients to internal teams, conveying them to the product team to continually improve the product and ensure further software development.
- Collaborate closely with your team, as well as with the sales and product teams, to implement new processes and tools.
- Understand your clients, their product usage, and perspective, and then brainstorm ways to enhance it.
- Support the sales team in negotiations with potential key clients.
Qualifications:
- Ideally, you have experience in direct customer interaction, preferably in the B2B or SaaS (Software-as-a-Service) sector (e.g., customer support, human resources, event management, etc.).
- You possess excellent proficiency in both German and English languages.
- You enjoy working on complex problems and can collaborate effectively within a team.
Benefits:
- Competitive compensation, including a bonus.
- Annual budget for your personal training, such as conferences, courses, books, career coaching, etc.
- Option to choose between membership in a City Sports Club or a fitness pass.
- Beautiful office in the heart of Berlin, equipped with state-of-the-art facilities.
- Robust onboarding program, regular coaching, and feedback to support your professional development.
- Integrative startup culture, team spirit, and regular team events. We share ideas and celebrate successes.
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