German and English Speaking Customer Service Representative
vor 4 Wochen
German and English Speaking Customer Service Representative
Employment term: Labor ContractJob type: Full-time employee
Deadline: 19.2.2024
Description
UPGAMING is a reliable software provider company consisting of versatile, high-quality and bold features fully adapted to any casinos for their professional functioning. It also ensures its growing and further success. The company is distinguished by high social responsibility and special care for employees. We believe that a happy employee is the guarantee of a successful business, therefore, taking care of the personal and professional growth of the team is our daily activity. UPGAMING invites you to join your team.
Responsibilities:
Promptly responding to customer queries via email and live chat; Responding to incidents reported by users; Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible; Liaising with colleagues or managers to find the best solutions to customers’ issues; Maintaining a polite, helpful, and professional manner at all times; Respecting client confidentiality at all times; Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved; Perform tasks of the supervisor within the scope of competence.
Requirements:
Proficient in German and English languages, both spoken and written; Effective Writing Communication skills in English and German; Ability to negotiate; Excellent communication and problem-solving skills; Proficient computer skills with the ability to learn new software; Knowledge of, or ability to learn, product, service, or area of customer service specialization; Creativity and team spirit; Work experience is not required, but welcome;
We Offer:
Net salary of GEL 1500 Ability of personal and professional growth; Soft and hard skills trainings; Comfortable working environment with friendly, supportive and motivating staff to help you to succeed; Corporate parties, fun days and trips; Food Benefit - Lunchoba; Health insurance; Opportunities for self-realization; Results-oriented bonus pay; Free English classes; Best career development opportunities in an international company; Paid intensive 2-week training;
Working Conditions:
This work consists of two consecutive working days in two types of shifts: day and night shifts. The next three days are non-working Workplace: Georgia, Tbilisi"The resume submitted by you, in accordance with the Law of Georgia on Personal Data Protection, may contain personal data, including data of a special category. We would like to inform you that your personal data will be processed by the "Upgaming AG-Georgia Branch" in order to make a decision on employment and, also to determine the eligibility of the candidate for the current/future vacancy requirements and will be stored for a maximum of 5 years."
"The company takes strict measures to avoid direct or indirect discrimination for any reason, including: race, color, language, ethnic or social belonging, nationality, origin, property and rank, status of employment agreement, place of residence, age, sex, sexual orientation, disability, health condition, religion, belonging of any public, political or other type of association, including trade union; marital status, political or other views, or other marks giving rise to prohibit equal treatment and possibilities during employment process and professional activities."
Thank you for your interest and we look forward to meeting you-
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