Technical Application Engineer – Connected Services
vor 4 Monaten
At , we’re powering today, into tomorrow.
Your contribution:
As a Technical Application Engineer you will be responsible for driving the deployment of Connected Services solutions into the market by leveraging your deep understanding of our service solutions, and how they create operational efficiencies and value for our customers. You will serve as a key liaison between our sales teams, technical teams, and our customers, providing technical expertise and support throughout the sales process and solution deployment. The ideal candidate will possess strong communication skills, technical aptitude, and a passion for delivering exceptional customer service. You will also work with the regional sales and CX teams to capture customer conversations and interactions related to connected services and provide feedback to the CX team for aggregation and consolidation.
The ideal candidate for this role will have strong technical skills, excellent communication and presentation skills, strong collaboration skills, and a customer-centric mindset.
Key Responsibilities:
Customer Sales Support: Primary point of contact for customer on-boarding, lead the customer service and support process, and effectively lead issue resolution with customers ensuring smooth business operations.
Technical Support: Lead the deployment of technical pilots, development projects, and production installations with customers, as well as provide production post-sales technical support and troubleshooting assistance to customers, resolving issues in a timely and efficient manner.
Technical Expertise: Serve as a primary technical resource for the sales team, possessing in-depth knowledge of our products, services, and industry trends, and lead communication of generated data to create value at the customer side.
Product Training: Conduct product training sessions for customers and internal teams, ensuring a comprehensive understanding of product features and benefits.
Customer Engagement: Build and maintain strong relationships with customers in the field, gathering their VoC insights and providing to the CX team for aggregation and consolidation.
Collaboration: Work closely with cross-functional teams, including product development, engineering, and marketing, to align technical solutions with customer needs and business objectives.
Sales Strategy: Contribute to the development of sales strategies and initiatives, leveraging technical insights to drive revenue growth and market expansion.
Education, skills, and experience :
Bachelor's degree in Engineering, Computer Science, or related field; advanced degree preferred.
Proven experience in technical sales or engineering roles, with a track record of meeting or exceeding sales targets.
Strong technical aptitude and proficiency in understanding complex technical concepts and solutions.
Excellent communication, presentation and influencing skills, with the ability to articulate technical information to both technical and non-technical audiences.
Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships.
Ability to work independently and collaboratively in a fast-paced dynamic environment managing multiple priorities effectively, also adapting to changing priorities.
Previous experience with fleets, fleet management systems, or similar technical role preferred
Fluency in German and English
Willingness to travel up to 30% of working time
Our benefits:
As a technology leader with strong brand (i.e. VARTA and OPTIMA), Clarios notably lives on the creativity, capability and satisfaction of its employees. Therefore, we offer people with drive and power many good reasons to join us:
Exciting professional tasks and challenges in a diverse international environment with strong commitment to integrity, values, social engagement, and sustainability .
Arrange your working hours and breaks flexible via our flexible and trust-based working hours model and combine your professional and private life even better according to our mobile work policy and company kindergarten .
A competitive remuneration package , including additional payments such as holiday, Christmas as well as company pension scheme.
Your well-being is very important to us: Take advantage of our preventive health care offers such as fitness center , physiotherapist , modern office environment, healthy canteen , team and company events or hobby clubs .
Stay fit whilst at the same time positively contributing to our environment: Lease your company bike .
Our well-advanced onboarding process and buddy program supports you to quickly grow into the position and team. By using the offering in our Internal Learning Academy , LinkedIn Learning and EMEA Mentoring Program you will be able to further grow professionally and personally.
Last, but not least we support you in relocating and finding an apartment in your work location, if applicable and depending on individual factors.
#LI-EC1
About Clarios:
Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus – advancing best-in-class sustainability practices and advocating for them across our industry. We recover, recycle and reuse up to 99% of our battery materials. Clarios is a Brookfield portfolio company.
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