Operations Manager

vor 11 Stunden

Frankfurt an der Oder, Deutschland Corecruitment Vollzeit

Start: ASAP

Languages: German and English - non negotiable

I am seeking for an energetic and experienced Hotel Operations Manager to lead the day-to-day operations of a boutique lifestyle hotel.

The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to create memorable guest experiences.

You will be responsible for overseeing all operational aspects of the hotel, ensuring smooth, efficient, and high-quality service that reflects the unique style and culture of our brand.

Key Responsibilities:

  • Oversee the daily functions of all hotel departments, including front office, housekeeping, food & beverage, and maintenance.
  • Ensure all guest services are delivered efficiently and to the highest standards, maintaining the hotel's reputation for personalized and unique experiences.
  • Monitor the operational workflow and coordinate activities to ensure seamless guest experiences from check-in to check-out.
  • Lead, motivate, and manage a team of department heads and staff, fostering a culture of excellence, creativity, and hospitality.
  • Implement training programs to continuously improve service standards and develop staff potential.
  • Conduct regular meetings with team members to ensure clear communication of hotel goals, operational updates, and guest feedback.
  • Champion guest satisfaction by proactively engaging with guests, addressing complaints, and resolving service-related issues promptly and professionally.
  • Collaborate with the team to create and deliver tailored experiences that reflect the hotel's lifestyle brand and enhance guest loyalty.
  • Assist in preparing and managing the hotel's operating budget, ensuring effective cost control without compromising guest satisfaction.
  • Monitor daily financial performance, including occupancy rates, revenue per available room (RevPAR), and other key metrics.
  • Identify opportunities to optimize revenue and implement strategies to achieve financial targets.
  • Ensure that the hotel maintains high standards of cleanliness, functionality, and aesthetics in line with the lifestyle hotel's brand and identity.
  • Coordinate with the maintenance team to ensure that all equipment and facilities are in excellent working condition, addressing issues before they impact the guest experience.
  • Ensure that the hotel complies with all health, safety, and regulatory requirements, implementing necessary policies and procedures.
  • Promote a safe working environment for all employees and guests.
  • Work closely with the marketing and events teams to develop creative concepts for promotions, events, and collaborations that enhance the hotel's brand appeal.
  • Stay updated on lifestyle trends and guest preferences, adapting services and offerings to meet evolving demands.

Requirements:

  • Education:
  • Bachelor’s degree in Hospitality Management, Business, or a related field is preferred.
  • Experience:
  • Minimum of 4+ years of experience in hotel operations management, preferably in a lifestyle or boutique hotel environment.
  • Proven track record in enhancing guest experiences and managing diverse hotel functions.
  • Skills:
  • Strong leadership and team management skills with the ability to inspire and guide staff.
  • Excellent communication and interpersonal skills, with the ability to handle guest relations effectively.
  • Proficiency in hotel management software (e.g., Opera, Protel) and strong analytical skills.
  • Exceptional attention to detail, with the ability to balance multiple tasks in a fast-paced environment.
  • Personality:
  • A passion for lifestyle brands and delivering curated guest experiences.
  • A creative mindset, open to new ideas and ways to differentiate the hotel’s offerings.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Health and wellness benefits.
  • Opportunities for professional development and career growth.
  • Employee discounts on hotel stays and dining experiences.
  • Flexible working conditions that encourage work-life balance.

This position is perfect for someone who thrives in a vibrant, guest-centered environment and wants to make a mark in a unique hotel setting. If you're passionate about hospitality, creative experiences, and operational excellence, we encourage you to apply.

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