Manager Service and Project Delivery

vor 2 Monaten

Bonn, Deutschland AllocNow GmbH Vollzeit
Your mission

IT Service Management:

  • Lead IT service management activities, ensuring customer satisfaction and SLA compliance
  • Take a leading role in the further development of all relevant processes and tools, utilizing frameworks such as ITIL or ISO/IEC 20000.
  • Develop and maintain strong relationships with customers
  • Monitor and manage service performance, implementing improvements to enhance quality and efficiency 
Process Management:
  • Contribute in optimizing AllocNow’s process landscape
  • Conduct conceptual work to develop new processes and refine existing ones, ensuring they align with business goals and ITIL process guidelines.
  • Collaborate with all stakeholders to ensure seamless process integration and adherence
  • Support internal ISO27001 activities and internal audits, ensuring compliance with standards and continuous improvement
Project Management:
  • Support project management activities in customer projects
  • Oversee IT service aspects of projects, ensuring smooth transition from project to service phase
  • Provide guidance and support to project teams, ensuring successful project delivery and service continuity
Your profile

  • Permanent residence and work permit in Germany
  • Exceptional proficiency in written and spoken English, German is a plus
  • Bachelor's degree in Business Administration, Business Informatics or a related field
  • Proven experience in IT service management, process management, and project management
  • Excellent methodological skills and a broad spectrum of (agile) tools as well as strong moderation, communication and presentation skills on all levels
  • Customer-centric mindset, with a primary focus on delivering exceptional customer experiences
Why us?

Benefits

  • Almost unlimited growth opportunities
  • Exposure to renowned clients and relevant business problems
  • Competitive compensation
Work mode
To enable our remote work mode, we work with:
  • MS Teams for synchronous communication
  • GitLab for project management
  • Daily project standup meetings, one engineering meeting each week
  • Regular face-to-face meetings of our team
Equal Opportunities for Everyone
We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristics.

Our Mission
There is no planet B. Humans must reduce greenhouse gas emissions. We take action together with our clients in the chemical sector which by itself contributes up to 40% of global industrial GHG emissions. Join us on our mission to lead the way to a zero-carbon economy and boost innovation to make chemical companies climate neutral.

Our solution is
  • Industry-specific: Handling the complexity of chemical value chains is our daily business
  • Business-focused: We make sustainability data available to a broad range of users and empower them to take action
  • Data-driven: We offer a fast and cost-effective calculation of sustainability metrics
Are you keen on joining our team, building a great product, and growing with us? Get in touchAbout us

AllocNow is a pioneering cleantech company, focusing on the chemical and process industry. Our mission is to facilitate the sustainability transformation by providing a platform that enables effective management of the environmental impact of products at scale. The Product Sustainability Platform automates lifecycle assessments with unprecedented levels of consistency, efficiency, and reliability, supporting companies on their journey towards net zero and circularity.

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