Technical Platform Manager

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Technical Platform Manager at Marsh McLennan Agency (MMA). 

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life. 

As our Technical Platform Manager (TPM) on the Platform Services team, your key responsibilities are people and constant improvement. The technical challenges include monitoring system availability, managing incident responses, overseeing change management processes, planning system upgrades, and facilitating team communication. The TPM will support a range of functions, including the Insurance Agency Management application suite, compliance, and major incident management. 

Our future colleague.

We’d love to meet you if your professional track record includes these skills:
•  A minimum of 10 years of IT experience , including at least 5 years in a management role focused on the Vertafore suite of products, particularly Sagitta, ImageRight, and Benefit Point
•  Project Management Skills: Proven experience in managing projects, including planning for system upgrades and overseeing change management processes.
• Analytical Skills: Ability to conduct assessments of system uptime and performance metrics, as well as monitor for unusual behavior and implement appropriate responses.
• Communication Skills: Excellent verbal and written communication skills to facilitate team check-ins, daily standups, and to effectively document and communicate changes.
•  Incident Management Experience: Familiarity with incident response management, including establishing protocols for investigating unusual activity and tracking incidents to identify trends.
• Collaboration and Teamwork: Experience working collaboratively with cross-functional teams to ensure alignment and accountability on open initiatives.
• Leadership Aptitude: Oversee a team of experienced technical resources. A willingness to develop skills and knowledge for future senior leadership opportunities
• Adaptability: Ability to manage multiple priorities and adapt to changing project requirements while maintaining focus on strategic initiatives.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. 

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:
• Tuition reimbursement and professional development opportunities
• Generous time off, including personal and volunteering
• Remote work 
• Charitable contribution match programs
• Stock purchase opportunities