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Customer Relationship Manager Medical Devices
vor 4 Wochen
Aufgaben
Overall accountable for medical devices customers, all their projects, certificates, complaints and the communication with the client
Accountable for P&L of the related medical devices customer, this includes revenue and costs/ressources needed for a project
Accountable for A2C (timeliness of every project including all project milestones).
Overall responsibility for the management of employees within the framework of related operational projects. This includes authority to issue directives.
Responsible for Business developement of all TÜV SÜD Services (including testing) for the customer and the corresponding market segment.
Establishs a functioning, dedicated team for the customer including PC and a “Regulatory Client Associate”
Monitoring of project progress and KPIs
Deals with any kind of related escalations.
Responsible for regular customer meetings. Keep the customer up to date with information
Forecasting projects and workload for his/her client. Demands enough individually authorized personnel from the Expertise departments for the future projects of the client
Close collaboration with EM regarding expert performance
Establish standards for customer management (together with other RM and the RD)
Acts in the sense of the IVDR/MDR as “conformity assessment procedure responsible”
Support onboarding of new customer from the same segment
Qualifikationen
Technical or Natural Sciences related Degree from University
Fluent in German and English Language written and spoken
Travelling Flexibility up to 30% national and international
Several Years of Experience with Medical Devices and in the Medical Devices Branch
Several Years of Experience with ISO13485 and MDR
Several years of Customer Relationship Management Expertise in the Medical Devices Branch
Leadership Experience is a plus
Several years of professional experience in working with KPIs
Several years of experience with process and structure implementation and -optimization is desirable
Very good MS Office Skills, especially Excel und Powerpoint
SAP desirable
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