Service Delivery Support Engineer

vor 2 Wochen

Karlsfeld, Deutschland NTT DATA Vollzeit

Job Description

Want to be a part of our team?

The Networking Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.

This role may also contribute to / support on project work as and when required.

Working at NTT

Key Roles and Responsibilities:

Monitors client infrastructure and solutionsIdentifies problems and errors prior to or when they occurRoutinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reductionInvestigates first line incidents assigned and identifies the root cause of incidents and problemsFulfils approved requests following agreed proceduresProvides telephonic or chat support to clients when requiredExecutes approved maintenance activities including patching and configuration changesFollows the required handover procedures for shift changes to ensure service continuityReports and escalates incidents where necessaryEnsures the efficient and comprehensive resolutions of incidents and requestsProactively identifies opportunities for work optimizationUpdates existing knowledge articles or creates new onesIdentifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunitiesMay also contribute to / support on project work as and when requiredMay work on implementing and delivering Disaster Recovery functions and tests


Knowledge, Skills and Attributes:

Ability to communicate and work across different cultures and social groupsAbility to plan activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interruptingAbility to adapt to changing circumstancesAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journeyAdditional skills proficiency such as:Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor


Academic Qualifications and Certifications:

Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)CCNA or equivalent certificationCertifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)


Required Experience:

Entry-level experience or completion of the relevant intern programmeEntry-level experience with troubleshooting and providing the support required in network / data centre / systems / storage administration and monitoring Services within a medium to large ICT organisationBasic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.)

Skills Summary

Incident Resolution, Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Apply from local Career site Apply from local Career site Back to search results

  • Customer support, service support, service engineer

    Vor 3 Tagen

    Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Service Delivery Support Engineer (L2) Make an impact with NTT DATA Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain...

  • Service Delivery Support Engineer

    Vor 3 Tagen

    Karlsfeld, Deutschland NTT Germany AG & Co. KG Vollzeit

    Service Delivery Support Engineer (L2) Karlsfeld, Germany Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you...

  • Service Delivery Support Engineer

    vor 1 Woche

    Karlsfeld, Bayern, Deutschland NTT Vollzeit

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Networking...

  • Service Delivery Support Engineer

    vor 3 Wochen

    Karlsfeld, Deutschland NTT America Solutions, Inc. Vollzeit

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Service Delivery Support Engineer

    vor 1 Woche

    Karlsfeld, Deutschland NTT Vollzeit

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Service Delivery Support Engineer

    Vor 6 Tagen

    Karlsfeld, Deutschland NTT Vollzeit

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.Your...

  • Service Delivery Support Engineer

    Vor 6 Tagen

    Karlsfeld, Deutschland NTT DATA Vollzeit

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Service Delivery Support Engineer

    Vor 5 Tagen

    Karlsfeld, Deutschland NTT Vollzeit

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Service Delivery Support Engineer

    vor 2 Wochen

    Karlsfeld, Deutschland NTT Vollzeit

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe...

  • Service Delivery Support Engineer

    Vor 6 Tagen

    Karlsfeld, Deutschland NTT DATA, Inc. Vollzeit

    Key Roles and Responsibilities:Proactively monitors the work queuesPerforms operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLAUpdates tickets with resolution tasks performedIdentifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely mannerCaptures all...

  • Service Delivery Support Engineer

    Vor 7 Tagen

    Karlsfeld, Deutschland NTT DATA, Inc. Vollzeit

    Key Roles and Responsibilities:Monitors client infrastructure and solutionsIdentifies problems and errors prior to or when they occurRoutinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reductionInvestigates first line incidents assigned and identifies the root cause of incidents and...

  • After Sales/tech Support

    vor 3 Wochen

    Karlsfeld, Deutschland FS.COM GmbH Vollzeit

    **Quality Control & After Sales Service (M/F/d)** Willkommen bei FS.COM - Ihrem Wegbereiter für zukunftsweisende Glasfaserprodukte und Netzwerklösungen! Als weltweit führender Hersteller und Lieferant von IT-Infrastrukturprodukten stehen wir für Innovation, Professionalität und eine dynamische Unternehmenskultur. Mit über 1.000 Mitarbeitern an...

  • Customer Service Agent

    Vor 5 Tagen

    Karlsfeld, Deutschland FS.COM GmbH Vollzeit

    Willkommen bei FS.COM - Ihrem Wegbereiter für zukunftsweisende Glasfaserprodukte und Netzwerklösungen! Als weltweit führender Hersteller und Lieferant von IT-Infrastrukturprodukten stehen wir für Innovation, Professionalität und eine dynamische Unternehmenskultur. Mit über 1.000 Mitarbeitern an Standorten rund um den Globus sind wir Partner von...

  • Customer Service Agent

    Vor 5 Tagen

    Karlsfeld, Deutschland FS.COM GmbH Vollzeit

    Willkommen bei FS.COM - Ihrem Wegbereiter für zukunftsweisende Glasfaserprodukte und Netzwerklösungen! Als weltweit führender Hersteller und Lieferant von IT-Infrastrukturprodukten stehen wir für Innovation, Professionalität und eine dynamische Unternehmenskultur. Mit über 1.000 Mitarbeitern an Standorten rund um den Globus sind wir Partner von...

  • After Sales/tech Support

    vor 3 Wochen

    Karlsfeld, Deutschland FS.COM GmbH Vollzeit

    **Quality Control & After Sales Service (M/F/d)** Welcome to FS.COM - your expert for future-oriented fiber optic products and network solutions! As a leading global supplier of IT infrastructure products, we stand for innovation, professionalism and a dynamic corporate culture. With more than 1,000 employees at locations around the globe, we are a partner...

  • After Sales/tech Support

    vor 2 Wochen

    Karlsfeld, Deutschland FS.COM GmbH Vollzeit

    **Quality Control & After Sales Service (M/F/d)** Welcome to FS.COM - your expert for future-oriented fiber optic products and network solutions! As a leading global supplier of IT infrastructure products, we stand for innovation, professionalism and a dynamic corporate culture. With more than 1,000 employees at locations around the globe, we are a partner...

  • IT-Servicetechniker (w/m/d) - In 3 Minuten erfolgreich bewerben

    vor 2 Wochen

    Karlsfeld, Bayern, Deutschland Central IT Services GmbH Vollzeit

    Über CiTS: Die Central IT Services GmbH ist ein junges aufstrebendes Dienstleistungsunternehmen mit Sitz im Münchner Süd-Osten, dass es sich zur Aufgabe gemacht hat große IT-Systemhäuser und Konzerne bundesweit mit Managed Service Leistungen, Dienstleistungen, Gewerken und Personalvermittlungen zu unterstützen. Wir bringen Euch in die exklusivsten und...

  • IT-Servicetechniker (w/m/d) - In 3 Minuten erfolgreich bewerben

    vor 3 Wochen

    Karlsfeld, Deutschland Central IT Services GmbH Vollzeit

    Über CiTS: Die Central IT Services GmbH ist ein junges aufstrebendes Dienstleistungsunternehmen mit Sitz im Münchner Süd-Osten, dass es sich zur Aufgabe gemacht hat große IT-Systemhäuser und Konzerne bundesweit mit Managed Service Leistungen, Dienstleistungen, Gewerken und Personalvermittlungen zu unterstützen. Wir bringen Euch in die exklusivsten und...

  • IT-Servicetechniker (w/m/d) - In 3 Minuten erfolgreich bewerben

    vor 3 Wochen

    Karlsfeld, Deutschland Central IT Services GmbH Vollzeit

    Über CiTS: Die Central IT Services GmbH ist ein junges aufstrebendes Dienstleistungsunternehmen mit Sitz im Münchner Süd-Osten, dass es sich zur Aufgabe gemacht hat große IT-Systemhäuser und Konzerne bundesweit mit Managed Service Leistungen, Dienstleistungen, Gewerken und Personalvermittlungen zu unterstützen. Wir bringen Euch in die exklusivsten und...

  • IT-Servicetechniker (w/m/d) - In 3 Minuten erfolgreich bewerben

    vor 2 Wochen

    Karlsfeld, Deutschland Central IT Services GmbH Vollzeit

    Über CiTS: Die Central IT Services GmbH ist ein junges aufstrebendes Dienstleistungsunternehmen mit Sitz im Münchner Süd-Osten, dass es sich zur Aufgabe gemacht hat große IT-Systemhäuser und Konzerne bundesweit mit Managed Service Leistungen, Dienstleistungen, Gewerken und Personalvermittlungen zu unterstützen. Wir bringen Euch in die exklusivsten und...