Manager Retail Omnichannel Excellence
vor 3 Wochen
Purpose & Overall Relevance for the Organisation:
This role is responsible for maximizing the profitability of Market Europe Consumer Direct Retail by ensuring that all Omnichannel services and their sub-initiatives are managed effectively end-to-end involving all key stakeholders to deliver a best-in-class consumer journey and drive performance excellence.
Key Responsibilities:
- Managing the pilot and implementation of key Omnichannel initiatives across Market Europe.
- Drive the implementation of an effective and efficient demand management process to deliver enhancements to established solutions based on operational performance and market needs.
- Develop an appropriate change management strategy to lead change in the market organization.
- Ensure best-in-class Omnichannel performance for consumers and stores as well as target achievement of key KPIs by implementing best practices and utilizing operational reports, monitoring mechanisms and competitions.
- Deliver training and related material to drive effective and efficient operations within the respective functions impacted by the solution.
- Deliver documentation of all key initiatives and make it easily available for the organization. Prepare and update local guidelines based on market requests.
- Organize and facilitate required meetings to inform and motivate the organization for the assigned key initiatives.
- Understand, consolidate, and represent the business interests of the Market as an ‘ambassador’ towards global counterparts.
- Reviewing all existing policies and standards and provide necessary updates on a regular basis according to new systems and tools.
- Lead the Europe Champions Program and sustain excellence in securing change agents in the markets that act as key catalysts and ambassadors for change in Omnichannel and Digital Retail.
- Support the overall Retail & Consumer Excellence Team for other key initiatives as assigned by reporting line manager(s).
Authorities:
- N.A.
Key Relationships:
- Consumer Direct teams – eCom, Franchise, Retail
- Retail Operations
- Retail Training
- IT
- SCM
- DSS
- Marketing
- Merchandising
- Human Resources
- Cluster Retail Teams
Knowledge, Skills and Abilities:
- Influencing skills
- Ability to work effectively within a team environment and under pressure
- Strong analytical skills and an innovative thinker
- Good planning, communication and presentation skills, with the ability to work and deliver in changing environments.
- Solid project management skills from initiation to closure
- Analytical mindset and an innovative thinker
- Advanced user of MS Office suite of products
- Fluent in English
- Additional languages are an advantage.
- Geographically mobile
Requisite Education and Experience / Minimum Qualifications:
- University degree and/or commercial training in Finance, Accounting, Economics, Marketing or Sales is preferred (or similar business experience)
- Minimum 4 years Retail experience
- Experience in Omnichannel or Digital Retail is an advantage.
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