Aeronautical Operations Agent

Do you know the airport as a passenger?

How about working there?

The Société de l'Aéroport de Luxembourg (lux-Airport) is the aerodrome operator responsible for the operation of the airport infrastructure. Our platform provides, among other things, direct flight services to 100 destinations via 14 airlines.

We have more than 350 employees, with different backgrounds and nationalities.

Together we work daily to ensure the efficient operation of the airport and to provide a quality service to our passengers.

Thanks to everyone's commitment, we live up to our motto of being a best-in-class airport. Our reputation is also reflected in a few key figures: by the end of 2022, for example, we reached more than 3.7 million passengers and more than 820,000 tonnes of cargo.

In order to continue to meet our commitments and to develop other projects, we are currently recruiting : an Aeronautical Operations Agent - Lux-Airport Control Center - Operations Department.

The objective of this recruitment is to reinforce the existing team within the Lux-Airport Control Center (LACC) - the airport's nerve center.

You will report to the Airport Duty Manager.

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Your daily tasks

• Planning the allocation of airport resources (stand, check-in)
• Adjusting these allocations according to changes in the schedule and the specific requests of the various parties involved
• Being the first point of contact by telephone for all airport staff in the event of a problem or emergency, and passing on information to the appropriate people
• Managing passenger boarding and deplaning gates
• Using all available systems (screens, radios, internet, etc.) to assess whether a schedule adjustment is necessary
• Processing and consolidating information to ensure that the Airport Operational Database is continuously updated
• Supervising various operations such as check-in, baggage sorting, operation of the bridges, baggage delivery, etc
• Ensuring the proper management of alarms and guaranteeing immediate communication with all those potentially affected in the event of a high risk
• Acting as a support for the terminal's operating activities
• Identifying and communicating priorities in terms of stand cleaning in winter conditions; liaising with appropriate external service providers

Your other missions

• Ensuring the implementation and improvement of procedures and instructions relating to Airside activities
• Monitoring the various systems of external partners (e.g. ANA, Luxair) and initiating the actions defined in the procedures and instructions
• Participating in the integration of new employees.

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Studies / training :

BAC or equivalent experience

Experience :

First successful experience in an operational airport environment

Skills and knowledge required:

*IT Tools

Mandatory:

Microsoft Office suite

*Languages:

Mandatory:

• French: fluent spoken and written (C1 minimum)
• English: fluent spoken and written (B2 minimum)

*Know-how and interpersonal skills specific to the job

• A strong interest in aeronautics and aviation
• Willing to learn and an inquisitive mind
• Ability to prioritise and coordinate tasks

*Other

• Valid driving license B

*Important note on working hours - please apply with full knowledge of the facts

Please note that this position is organized on a shift basis.

Given the restrictive nature of this type of work schedule, we invite you to carefully consider the compatibility of these hours with your private life before applying.

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• A full-time contract, with an attractive salary, based on your profile and experience, including fringe benefits;
• A chance to work for an internationally-known and fast-growing Luxembourgish company;
• A professional opportunity in the field of aviation, a high-tech sector;
• A pleasant, dynamic and motivating work environment, allowing you to flourish in your career.

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NB: the whole application process is managed by Skeeled. Thank you in advance for your understanding.