Process Owner Demand Management

vor 2 Monaten

Bad Homburg, Deutschland FRESENIUS_DIGITAL_TECHNOLOGY Vollzeit

Invest your expertise in a place of true value: the SAP Functional Shared Services department of a global health care group. With our colleagues based all over the world we are working on fascinating projects internally for the business segments within the Fresenius Group, envisioning effective and efficient SAP solutions and IT concepts for use in the health care sector.

As Process Owner Demand Management (m/f/d) you will assuming the end-to-end responsibility for the demand management process, optimization and its implementation.

Let’s join forces: your experience and insightful, innovative ideas combined with our existing expertise will soon lead to innovative solutions in your area of responsibility.

Ready for new horizons? Welcome to Fresenius

Your assignments

Process responsibility:

Assuming end-to-end responsibility for the demand management process

Ensuring compliance with and further development of process standards and guidelines

Regular review and optimization of the demand management process

Coordination and optimization of the interfaces of the demand management process with other affected processes and their process owners for consistent process harmonization and optimization (e.g. finance, controlling, procurement, demand delivery, compliance)

Further development of the demand management process in the agile project environment


Requirements management:

Recording, analysis and prioritization of requirements from various business areas for the demand management process

Coordination and moderation of requirements workshops with stakeholders

Creation and maintenance of a central requirements register


Coordination and communication:

Close cooperation with the business segments, IT and external partners

Ensuring transparent communication and reporting on the status of the requirements

If necessary: Mediation between the various stakeholders and finding solutions to conflicts


Quality management:

Monitoring and ensuring the quality of the requirements documentation

Conducting process and requirements reviews

Development and implementation of KPIs to measure process performance


Risk management:

Identification and assessment of risks in the demand management process

Development and implementation of risk mitigation measures

Your profile

Completed studies in business administration, business informatics, engineering or a comparable qualification

Several years of professional experience in the field of demand management, process management or a similar function

Extensive expertise in the areas of process management and requirements management

Very good knowledge of ServiceNow required, Jira desirable

Experience in working with various stakeholders at different hierarchical levels

Leadership skills, especially with a focus on international teams

Knowledge of ITIL, COBIT or other relevant frameworks

Experience in agile frameworks

Strong analytical skills and problem-solving skills

Excellent communication and facilitation skills

Fluent written and spoken English, good German skills are an advantage


Our offer to you

As an IT professional, there is a lot for you to discover at Fresenius. Add purpose to your career:

The opportunity to work mobile, individually in consultation with your manager

The opportunity to change not only our company, but also the world – using cutting-edge technologies

An environment comprising a range of different business areas and offering great scope for meaningful IT projects

We need your IT skills across a wider range of areas, including administration, consulting, IT security and project management

A colorful, intercultural, international team offering a great deal of mutual support and the scope to help shape our IT across all disciplines

The opportunities to select your own individualized specialist development opportunities

Do you thrive in a company that never stands still?

Then we look forward to receiving your application along with your salary expectations.

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