General Manager

vor 1 Monat

Bad Homburg, Deutschland Corecruitment Vollzeit

Job Title: General Manager

Location: Bad Homburg 

Salary: €80.000 + bonus

Start : ASAP

I am looking for a fantastic Leisure Club General Manager who is very familiar with overseeing all aspects of a leisure club's operations, including fitness facilities, spa services, sports activities, and customer service.

The club provides a high-quality experience for members and guests so Excellent customer service and operational skills are a must have for this role.

Some of the Key Responsibilities:

Operational Management:

  • Oversee daily operations of the leisure club, ensuring a smooth and efficient workflow.
  • Develop and implement operational policies and procedures.
  • Ensure all facilities and equipment are well-maintained and safe.

Customer Experience:

  • Ensure high standards of customer service are maintained at all times.
  • Address and resolve customer complaints and feedback promptly.
  • Develop and implement programs and services to enhance member satisfaction.

Financial Management:

  • Prepare and manage the club’s budget, ensuring financial targets are met.
  • Monitor revenue and expenses, identifying areas for cost savings and revenue generation.
  • Analyze financial reports and take corrective actions as necessary.

Staff Management:

  • Recruit, train, and supervise club staff, including fitness instructors, spa therapists, and administrative personnel.
  • Conduct regular performance reviews and provide feedback and development opportunities.
  • Foster a positive and collaborative working environment.

Sales and Marketing:

  • Develop and implement marketing strategies to attract new members and retain existing ones.
  • Organize promotional events and activities to increase club visibility and membership sales.
  • Collaborate with the marketing team to create advertising and promotional materials.

Membership Management:

  • Oversee the membership database, ensuring accurate and up-to-date records.
  • Develop membership packages and pricing strategies.
  • Implement programs to increase member engagement and retention.

Health and Safety:

  • Ensure compliance with all health and safety regulations.
  • Conduct regular safety audits and risk assessments.
  • Implement safety training programs for staff and members.

Facility Management:

  • Oversee the maintenance and cleanliness of all club facilities.
  • Coordinate with contractors and service providers for repairs and maintenance work.
  • Ensure the club’s amenities are kept in excellent condition.

Key Skills you need to have for this role:

Leadership:

  • Strong leadership skills to manage and motivate a diverse team.
  • Ability to lead by example and foster a positive work culture.

Customer Service:

  • Exceptional customer service skills to ensure a high level of member satisfaction.
  • Ability to handle complaints and resolve issues diplomatically.

Financial Acumen:

  • Strong understanding of budgeting, financial reporting, and cost control.
  • Ability to analyze financial data and make informed decisions.

Communication:

  • Excellent verbal and written communication skills.
  • Ability to effectively communicate with staff, members, and stakeholders.

Organizational Skills:

  • Strong organizational and time management skills.
  • Ability to manage multiple tasks and priorities simultaneously.

Problem-Solving:

  • Effective problem-solving and decision-making abilities.
  • Ability to think strategically and develop innovative solutions.

Educational Requirements:

  • Bachelor’s degree in Business Administration, Hospitality Management, Sports Management, or a related field.
  • Professional certifications in fitness, health, or wellness management are a plus.
  • Experience in managing a leisure club, fitness center, or similar facility is highly desirable.
  • Fluent in German and English is a non negotiable

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