Professional Collections Retail Early Collections France

Vor 3 Tagen

Berlin, Deutschland Mercedes-Benz Vollzeit
Tätigkeitsbereich:Finanzen / ControllingFachabteilung:SC Collections Retail FranceGesellschaft:Mercedes-Benz Bank Service Center GmbHStandort:Mercedes-Benz Bank Service Center GmbH, BerlinStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MER3Arbeitszeit:Vollzeit Join usAufgabenWe put Mercedes-Benz vehicles on the road - with passion and commitment

As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible

An international team of over people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg

Collections is a vital part of our overall leasing and financing operation. By driving down unpaid invoices at an early stage by opening up a direct dialogue with our customers for finding sustainable solutions, we can allow them to minimize the financial consequences of their delinquencies and ultimately, to keep their vehicles on the road. To establish and maintain such a direct dialogue and to subsequently find and offer the most optimal sustainable solutions requires great skill. By that, collections is an ideal growth path for those already excelling in a customer service environments and having a strong drive to further improve their conversation and negotiation skills. Within a team of passionate, talented and driven professionals, you take on the challenge to deal with customers being delinquent on their lease(s) in the most optimal and sustainable fashion. Together with your colleagues, you yourselves organize every day in a highly self-sufficient way. We frequently realign between the priorities and needs that appear during the week.

These challenges await you:

Reaching out to delinquent customers using telephone and email Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach Conduct extensive research both online and through the optical archive to find contact numbers and email addresses of clients that cannot be reached Designate and optimize conversation strategies to identify and cope with different customer attitudes Continuously endeavor to improve your contact and persuasion strategies by giving and receiving peer-feedback and listening back to recorded telephone conversations Cooperate and liaise with colleagues of different departments based in France on individual matters such as customer complaints, accounting, insurance, etc but also here in Berlin, in regards of Legal Collections and Remarketing Handle end of contract, repossession and pre-legal activities Steer and manage third-party agencies based in France to arrange for repossession and transport of vehicles Qualifikationen

What you bring to the table

Degree in Laws, Business Administration, Economics/Finance or a related field Knowledge of Collections will be considered as a plus Fluent in French and advanced English  More than anything, we need you to be highly driven with a strong learning ability and to have a strong urge to attain the very best results and continuously improve yourself

Personal skills:

Driven to win Driven to continuously improve Perseverance Negotiation and communication skills Assertiveness Excellent teamwork skills Reliable and self-reliant way of working

Additional information: 

It is a limited position.

Please understand that we no longer accept paper applications and that there is no right to get your documents returned.

BenefitsEssens­zulagenBetrieb­liche Alters­ver­sorgungHybrides Arbeiten möglichGesund­heits­maß­nahmenMit­arbeiter­rabatte möglichFlexible Arbeits­zeit möglichMit­arbeiter EventsCoachingBetriebs­arztBarriere­frei­heitGute An­bindungPark­platz

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