German-speaking Customer Service
vor 2 Monaten
About the Role
To guide our clients throughout their journey with us, from start to finish, we are seeking a Customer Service & Operations Specialist. In this role, you will familiarize clients with our product, teach them how to use Kontist by Ageras for their accounting & banking needs and assist them in resolving any issues. You will primarily communicate via chat, phone, and email. We interact with our customers in an informal, clear manner, and we appreciate when our Customer Service & Operations Specialists add a personal touch to their interactions.
As part of our Customer Service & Operations Team for our German market, you will not only be the go-to person for our clients but also play a key role in creating an exceptional customer experience and enhancing our product. You should be proactive in discussing and developing new ideas with the team. We see you, and this role, as an integral part of our entire team.
What You'll Do
As a Customer Service & Operations Specialist, your responsibilities will include:
- 1st & 2nd Level Support: Providing quick and high-quality responses to customer inquiries (following our customer service guidelines).
- Collecting & Forwarding Feedback: Gathering customer feedback and forwarding it to relevant stakeholders to improve the customer experience and provide valuable insights for product development.
- Bug Reporting: Collecting relevant customer information for bug reproduction and forwarding it to the appropriate teams.
- CSAT Stakeholder: Ensuring customers have an excellent experience in direct interactions.
Looking for flexibility and the chance to make an impact during off-peak hours? This part-time position primarily covers weekends, public holidays, and evening shifts—perfect for those who enjoy varied schedules, thrive in dynamic environments, and want to invest 20 - 30 weekly hours
Who You Are
To succeed in this role, you should identify with the following profile:
- You enjoy taking the initiative and can work well independently.
- You are skilled in both written and spoken German and English (our customer communication is mainly in German).
- You have at least 2 years of experience in a customer-facing role (sales, customer support, hospitality, etc.).
- You are ready to take a significant new step in your career and are willing to work hard for long-term success.
- You thrive in the dynamic environment of a start-up and do not have a 9-to-6 mentality.
- Familiarity with mobile applications, digital solutions, and banking and/or accounting knowledge are all major pluses.
- You enjoy varied schedules, primarily but not exclusively covering weekends, public holidays, and evening shifts.
What We Offer
We are a dedicated team with an ambitious mission, but having fun at work is a priority for us. When you join Ageras, you will receive:
- A competitive salary, plus off-peak extra pay
- A part-time position
- Excellent growth opportunities
- Shared lunches
- Work in an international team at a fast-growing start-up
- A fantastic workplace in Berlin with plenty of space and amenities, including two sun decks
- Awesome team events and Friday afternoon drinks, like houseboat parties or Mario Kart tournaments
- An open and respectful company culture
Apply
Do you think this role is a great fit for you? Apply directly via the button below.
About Ageras:
Ageras is a software platform enabling +300.000 small businesses all over Europe to run their business in a better way by integrating accounting, banking, and taxes into an intuitive dashboard so the business owners can focus on running their business and eliminate administrative burdens.
With offices located in Copenhagen, Helsinki, Berlin, Amsterdam, Gdańsk, and Philadelphia, Ageras is a leading international provider of banking and accounting services assisting small businesses across Europe and the US.
Equal Opportunity Employer:
Ageras is an Equal Opportunity Employer. We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.
#LI-DNI
-
German Speaking Customer Experience Expert
vor 1 Monat
Berlin, Berlin, Deutschland Blu Selection VollzeitGerman Speaking Customer Experience ExpertWe are seeking a highly skilled German Speaking Customer Experience Expert to join our team in Berlin. As a Customer Experience Expert, you will be responsible for providing exceptional customer service to our clients. Your responsibilities will include answering customer inquiries, resolving issues, and providing...
-
German speaking Customer Support
vor 2 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitJoin our Customer Support team and work with an innovative e-Cigarette company! Our company provides customer support services for its users, so we are hiring German talents to join us & work as support representatives to: Great communication skills in German Knowledge of English language Familiarity with computers and MS Office. ...
-
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitJob Title: Customer Service Representative for German-Speaking ClientsAt Teleperformance Greece, we are seeking a highly skilled Customer Service Representative to join our team. As a German-speaking customer support agent, you will be responsible for handling customer inquiries and providing solutions to network and other problems faced by our clients from...
-
German speaking Customer Support
vor 4 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitDo you have excellent communication skills in German? Are you an avid fintech enthusiast? Support customers for financial, banking and money transfer services. Do you follow all the latest developments in banking and online payment solutions? We collaborate with some of the worlds top companies offering money transfer & financial services, cloud-based...
-
German-speaking Customer Service for Mercedes
vor 4 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitIf you are an avid auto enthusiast, be part of our Customer Service team for Mercedes-Benz, one of the most esteemed automobile brands We are looking for German speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks. Be the primary point...
-
German Customer Service Specialist for Mobile Bank
vor 3 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitJob Summary: We are seeking a German speaking Customer Service Specialist to support German speaking customers. The ideal candidate will provide excellent customer experience, prevent fraud, protect data, and safeguard our customers.
-
German speaking Customer Support
vor 4 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitJoin our Customer Support team in Athens and work for the transportation leader! Join the customer support team of one of the world's largest commercial vehicle manufacturers. Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat. Support customer in case of truck breakdowns (flat tire, engine...
-
German speaking Customer Support
vor 2 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitJoin our Customer Support team and work with an innovative e-Cigarette company! Our company provides customer support services for its users, so we are hiring German talents to join us & work as support representatives to: • Assist customers with new orders • Educate users how to use the product • Provide technical troubleshooting • Maintain customer...
-
German / English Speaking Customer Support Agent
vor 4 Wochen
Berlin, Deutschland Teleperformance Greece VollzeitDo you have a passion for technology and a dedication to outstanding customer service? Teleperformance Greece partners with Dyson, a global pioneer in home technology. As a Customer Support Specialist, you'll play a key role in assisting customers with their Dyson devices, responding to their questions, and providing guidance on product usage and technical...
-
German Customer Service for Car Rentals
vor 2 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitBe the next one to join our German Customer Service team for a car rental company! Teleperformance collaborates with a leading car rental company , providing easy car-sharing services in urban areas of Europe & North America. Our team provides customer service to German speaking customersthat need help or have inquiries about Starting or...
-
Audi German Customer Service roles
vor 2 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitAre you a cars enthusiast? Grab the chance to join the Audi Customer Service team! Our collaboration with Audi is getting stronger, creating new job opportunities for German speaking talents in Greece! We are dedicated in providing exceptional customer support for Audi's innovative infotainment system. Fluency in German Very good...
-
Berlin, Deutschland ELIKYA RECRUITMENT VollzeitGerman Speaking Customer Service Advisor | Move to PortugalAre you passionate about new technologies? Do you like troubleshooting, support and problem solving? Don't miss this opportunity! Work for the world's number 1 in conventional lighting, LED and connected lighting in Lisbon, Portugal. This 100% carbon and innovative brand has more than 77 million...
-
German Speaking Customer Support Representative
vor 1 Monat
Berlin, Deutschland Patrique Mercier Recruitment VollzeitPatrique Mercier Recruitment is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative to work from the stunning location of Greece! If you are committed to delivering outstanding customer service and seek a vibrant, multicultural work environment, this role is for you.As a key member of our team, you will be...
-
Customer Service
vor 2 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitAre you a German speaker? Grab this chance to join our Customer Service team in Greece to work with the one of the largest electronics companies in the world Take advantage of your German language skills! As a Customer Service Representative in our Dutch customer support team , you will be supporting customers of a leading multinational...
-
Customer Service Associate
vor 2 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitIf you are passionate about the web and new technologies, this is your chance to live and work in Athens, Greece and become a digital expert! We are looking for talents with German & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens. Provide assistance to businesses, improving...
-
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitAbout the RoleWe are seeking a German speaking customer service representative to join our team at Teleperformance Greece. As a customer service expert, you will be the primary point of contact for customer requests, representing one of the world's most esteemed car brands.Key ResponsibilitiesUtilize phone calls, emails, and chats to provide a seamless...
-
German Video Streaming Customer Service
vor 4 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitRepresent a top streaming service, taking advantage of your German language skills! Join our Thessaloniki team and work in the most fantastic industry in the world , delivering wonderful customer experience for the global leading fantasy entertainment brand! Grab the opportunity to work with a top subscription streaming service for films and...
-
Customer Service Representative
vor 3 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitAre you a German language enthusiast with a passion for customer support?We're seeking a customer service representative to join our team at Teleperformance Greece. As a German speaking customer support specialist, you will be providing exceptional customer experience to clients across various financial, banking, and money transfer services.Key...
-
German-speaking Call Centre Agent
vor 2 Monaten
Berlin, Deutschland SkyeBiz Vollzeit**Join our client as a German-speaking Call Centre Agent and dive into a vibrant life in Portugal!** **Role is based in Lisbon, Portugal** **20k Euros + bonus** **This is a 6 to 12 month role** **About the Role**: Are you ready for a new adventure in Lisbon? Join our client as a German-speaking Call Centre Agent and dive into a vibrant life in...
-
Berlin, Berlin, Deutschland Patrique Mercier Recruitment VollzeitWe are seeking a skilled Customer Support Expert to join our team in Greece. As a key member of our multicultural work environment, you will provide exceptional support to German-speaking clients, assisting them with their inquiries and resolving any issues they may encounter.ResponsibilitiesAct as the primary point of contact for German-speaking clients...
