Operations Manager
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• Managing People: Passionate leader, experienced in developing individuals, motivating teams, and ensuring team engagement.
• Managing Stakeholders: High standards, build trust with customers, prioritize customer interests.
• Process Improvement: Hands-on manager, detail-oriented, continuously seeking service efficiency improvements.
What you'll do
• Lead IT Logistics Operations, achieving KPIs and SLAs.
• Ensure exceptional performance in operations: inbound, outbound, shipping, break/fix, inventory management.
• Manage stakeholder relationships and operational partnerships.
• Monitor and maintain systems, manage work queues.
• Develop and share best practices, manage team performance.
• Oversee staff hiring, training, development, and scheduling.
• Implement safety protocols, manage client SLAs, attend client meetings.
• Compile and report performance data.
• Supervise core service areas, assist with shipments, guide service leads.
• Handle additional projects assigned by management. What you need to succeed:
• 5+ years in IT Logistics management.
• Experience in Lean methodologies and international service management.
• Strong communication, problem-solving, organizational, and interpersonal skills.
• Proficiency in Google Workspace, MS Office, ServiceNow, Jira, Tableau.
• Preferred: Vendor management experience, degree or industry experience, Lean 6 Sigma and project management certifications. Belonging at EOS EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applications from all backgrounds and do not discriminate based on gender, gender identity, age, religion, race, national origin, sexual orientation, disability, marital or civil partnership status, or any other non-merit factor. #INDEMEA
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