Customer Success Manager

we are transforming how energy, telecom, and transport infrastructure is designed. Our cutting-edge cloud platform automates routing, design, and analysis for everything from power lines to hydrogen networks.We’ve earned international recognition and continue pushing the limits to deliver unmatched value to our clients.Our goal? To be the standard for automated infrastructure design and make planning more transparent, digital, and accessible.We’re looking for a Customer Success Manager to join our growing international team. If you’re passionate about customer relationships in the energy sector and love bridging teams to drive innovation, we want youTasksResponsibilitiesUnderstand our role in the industryShape the Next Generation of Infrastructure: Master the complexities of linear infrastructure planning, collaborating with the Gilytics team and our customers to drive transformative changeBecome a Visionary Connector: Engage with industry leaders at key events, translating their needs into innovative solutions that redefine infrastructure planningCreate a Dynamic Customer Partnership: Develop a strategic customer engagement model that fosters continuous collaboration and empowers our customers to achieve their visionContribute to AI strategyServe our customersAccelerate Customer Onboarding: plan and execute software roll-outs for new customers, ensuring a smooth onboarding experienceFoster Product Adoption Through Expert Training: conduct regular training sessions and provide updates on new product features to our customersLead Problem-Solving Workshops: organize workshops for customers focused on use cases and best practices, collaborating with the technical team to address specific challengesBuild a Dynamic Customer Community: Design and execute engaging customer events, fostering collaboration and knowledge exchangeArchitect Future-Proof Solutions: Identify customer pain points and design seamless product integrations that drive efficiency and innovationBe the Customer's Strategic Partner: identify customers’ needs and create a vision of how our product integrates into processes and existing IT landscapesTranslate Vision into Reality: Advocate for customers and resolve customer issues with the help of Gilytics product development teamConnect the Innovation Dots: Bridge the gap between sales, customers, and product development, ensuring a cohesive and dynamic innovation cycleIgnite Continuous Engagement: keep clients engaged and regularly using Gilytics productsBe a strong member of the teamChampion Customer Priorities: Manage and prioritize requests with laser focus, collaborating with product development to deliver rapid solutionsDrive Strategic Revenue Expansion: Identify upselling opportunities and ensure seamless subscription renewals, maximizing customer lifetime valueBe the customer support champion: Optimize the customer support process for efficient handling of inquiries and ongoing improvement of customer experiencePioneer Customer Success Metrics: Define and measure key performance indicators, shaping the future of customer engagement at GilyticsEmpower Sales & Marketing with Product Expertise: Educate and support the Marketing and Sales Team to ensure product related customer communication can be completed in an efficient and timely mannerTeam Building: Travel to meet with the team in our office in ValenciaEducation & Technical BackgroundMaster’s degree in Geoinformatics, Environmental/Civil or Electrical Engineering, Physics, or a related technical fieldAlternatively, a business degree combined with strong technical acumen and understanding of spatial modelling or energy systemsSolid understanding of energy network and infrastructure planning, renewable energy, spatial and environmental assessment, and GIS-based modelling for infrastructure designProfessional Experience4+ years of professional experience in B2B customer relationship management, customer success, or product management, ideally within SaaS, GIS, utilities, or energy sectorsProven ability to manage international enterprise clients, ensuring high satisfaction, adoption, and retentionExperience in project management, requirements analysis, and conceptual system design, translating complex technical needs into actionable solutionsSkilled in data analysis and reporting, generating insights from customer usage and performance metricsSkills & CompetenciesStrong analytical mindset, attention to detail, and data-driven decision-makingExcellent communication and stakeholder-management skills, able to interact effectively with technical and non-technical audiencesHighly organized with the ability to prioritize across multiple projects and deadlinesFamiliarity with Agile/SCRUM methodologies and collaborative digital workflows (e.g., Jira, Confluence, etc.)Demonstrated proactive approach: anticipate challenges, propose strategic initiatives, and drive continuous improvementMindset & Cultural FitThrive in diverse, cross-cultural environments, bringing a global perspective to customer engagementCurious and self-driven learner, eager to master new technologies and understand the evolving energy sectorCollaborative, empathetic, and customer-focused personality with a passion for solving complex challengesLanguagesFluent in German and in English (spoken and written)Professional proficiency in Spanish or French are highly valuedWhat we offerPioneer the Future of Energy: Directly impact the global energy transition, shaping the future with disruptive technologyAccelerate Your Career by Changing the Energy World: Join a fast-paced, impact-driven tech startup and grow alongside a highly motivated teamWork Where You Thrive: Choose the flexibility of remote work within Spain or Germany or join our vibrant team on-siteExperience True Work-Life Agility and a Culture of Innovation: Enjoy flexible working hours and a dynamic, friendly, and agile cultureYour Ideas Matter: Enjoy a high level of autonomy and a direct influence on key decisionsCompensation depending on seniority, experience, fit to the job descriptionA corporate laptop and smartphone are provided