Head of Customer Success Management Mid-market

LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with Enterprise Architecture Management, SaaS Management, and Value Stream Management.

LeanIX is growing rapidly and seeking a Head of Customer Success Management Mid-Market (f/m/d). Customer Success Management is a vital part of our Customer Success organization, leading customers to utilize our state-of-the art technical capabilities for their best success. You are responsible to successfully deliver on and evolve the LeanIX strategy for the Mid-Market segment within the EMEA market and assure our customers are adopting LeanIX products successfully. Driven by the success of our customers you will create and improve scalable processes that allow LeanIX to become a leader for our products in the Mid-Market segment. Within a fast-paced environment you never lose your focus, always keep an eye on your team members and lead by example.

Head of Customer Success Management EMEA Mid-Market (f/m/d)
Connected remote and base in Bonn or Munich (Germany), or in Amsterdam (Netherlands)

WHAT IS WAITING FOR YOU?
- Be a trusted advisor for all Customer relates aspects of our LeanIX Continuous Transformation Platform® and ensure that our customers in DACH/UKI/France/Benelux regions are successful
- Be a “leader of future leaders” and excel in mentoring & developing talent, as well as in ensuring the team’s customer first mentality and strong sense of team spirit
- Build up and strengthen our Customer Success Mid-Market team EMEA
- Collaborate with internal thought-leaders from the Customer Success, Marketing, Product & Sales Teams to drive innovation and improve the LeanIX products and services on a daily base
- Drive approaches to engage with our customers at scale steering towards one-to-many and automated interaction paired with deliberate one-to-one meetings
- Build-up mid-market tailored strategies for upsell and sales cooperation

WHAT ARE WE LOOKING FOR?
- Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor
- 8 years of experience in customer-facing / consulting roles and with a minimum of 3 years of experience in a leadership role
- Successful track record in mentoring & developing technically affine talent as well as building and motivating high achieving teams
- Deep understanding of SaaS business model and the challenges for Customer Success in a SaaS environment
- Extensive technical as well as business-oriented experience in the domains of our products: Enterprise Architecture Management, SaaS Management, Value Stream Management
- Specific understanding of the challenges and specifics of companies in the Mid-Market segment
- Experience in turning data into insights and approaches to enable, communicate, and engage with a large tech-touch customer base at scale

LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 850+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.

LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (450+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT´S IN FOR YOU

All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.